Full-Time Day Shift Customer Service Representative (CSR) Locations: Houston and Austin

Premier Adjusters, Inc.; Houston (TX); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Paid Holidays

Free Life Insurance

Health Insurance

Dental & Vision

401(k)

Sign-on Bonus

Job summary

A trusted leader in automotive services is seeking a Customer Service Representative (CSR) in Houston. This full-time role involves assisting customers, resolving service inquiries, and coordinating with drivers. Candidates should have basic computer skills and a high school diploma. The position offers a competitive pay rate of $16.00 - $18.00 per hour, plus benefits such as health insurance and a sign-on bonus. Join a company with over 45 years of industry experience and stable employment opportunities.

Qualifications

• Able to pass a criminal background check and drug screening.
• Dependable and able to work consistent 40-hour weeks.
• Basic computer proficiency, including the ability to operate iPads.

Responsibilities

• Answer incoming calls and assist clients with their inquiries.
• Coordinate with drivers to ensure appointments are met.
• Handle customer service concerns professionally.

Skills

Customer service skills

Basic computer proficiency

Dependability

Education

High School diploma or equivalent

Tools

iPads

Clearplan

RDN

Job description

Customer Service Representative (CSR) Locations: Houston and Austin

Introduction Join Premier Adjusters, Inc., a trusted leader in the automotive repossession industry with over 45 years of experience. We offer stable, long term employment opportunities for growth-and no prior industry experience is required.

Work Schedule: Monday to Friday, 8:30 AM to 5:00 PM

Pay: $16.00 - $18.00 per hour (based on experience)

Job Type: Full-time

What You'll Do

• Answer incoming calls and assist clients and customers with questions or service needs.
• Promptly accept new accounts, verifying all required criteria are met.
• Coordinate with flatbed drivers to ensure scheduled appointments are completed.
• Handle customer service needs professionally, including resolving concerns or complaints.
• Manage personal property and transport appointments (for CSR roles involving the customer-facing window).
• Coordinate releases for personal property, redemptions, and vehicle transport.
• Understand and follow all release procedures and requirements for each client.
• Able to pass a criminal background check and drug screening
• Dependable and able to work consistent 40-hour weeks
• Basic computer proficiency, including the ability to operate iPads and related software

Minimum Requirements

• Able to pass a criminal background check and drug screening
• Dependable and able to work consistent 40-hour weeks
• Basic computer proficiency, including the ability to operate iPads and related software

Preferred Qualifications

• 2+ years of experience in the collateral recovery industry
• Familiarity with Clearplan and RDN

Education: High School diploma or equivalent

Benefits

• Paid Holidays
• Free Life Insurance
• Health Insurance
• Dental & Vision
• 401(k)
• Sign-on Bonus (conditions apply)

How to Apply

Don't miss your chance to grow your career with a respected industry leader. Please fill out an application and send your resume to [e-mail]. For questions, contact our HR department at the same email.

Apply Now!!