Full-Time Customer Service / Teller

Fmbankne; Papillion (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO & Sick Time

Paid Holidays

Clothing Credit

401k Match

Health Benefits

Life Insurance

Dental & Vision

AFLAC

Job summary

Fmbankne in Nebraska is seeking a friendly bank teller to deliver exceptional customer service and accurately process transactions, while guiding customers to the right departments. You will handle deposits, withdrawals, account openings, loan payments, cross-sell bank products, and ensure compliance with bank policies and privacy laws.

Monday–Friday with Saturday rotation; comprehensive benefits offered. Responsibilities include deposits, withdrawals, account openings, loan payments,

Qualifications

• Excellent customer service skills.
• Ability to make quick decisions regarding customer transactions.
• Ability to cross sell effectively.
• Strong written and verbal communication skills.
• Strong reading, writing, and mathematical skills.
• Ability to work well under pressure in a fast paced environment.
• Basic knowledge of bank products.

Responsibilities

• Conduct deposits and withdrawals with cash verification and proper ID.
• Examine checks and determine funds availability per regulations.
• Open new consumer and business deposit accounts.
• Open Certificates of Deposit and accept loan/insurance payments.
• Issue money orders and cashier’s checks; redeem savings bonds.
• Cross-sell bank products and refer to the proper department.
• Maintain daily tasks, balance drawer, and comply with policies.

Skills

Customer service

Decision making

Cross-selling

Communication

Reading/writing/math skills

Pressure handling

Bank products basics

Job description

Reports To:

Market President

Role Description:

The bank teller position will provide excellent customer service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to the appropriate departments within the bank.

Primary Accountabilities:

The essential functions include, but are not limited to the following:

• Conduct checking and savings deposits and withdrawals: verify cash and endorsements and receive proper identification for cash back
• Examine checks deposited and determine funds availability based on regulation requirements and complete Hold Notices.
• Opening new consumer and business deposit account
• Opening Certificates of Deposit
• Accepting Loan and Insurance Payments
• Issue Money Orders and Cashier’s Checks
• Redeem U.S. Savings Bonds
• Perform Cash Advances
• Identify Counterfeit Currency
• Understanding and identifying customers’ needs
• Answer basic customer inquiries regarding deposit rates, service charges, account history while complying with disclosure requirements, regulations and consumer privacy laws
• Cross-sell bank products and services and referring to proper department
• Complete daily tasks in a timely manner: balance drawer, Follow all F&M Bank policies and procedures
• Perform other duties as assigned

Other Accountabilities:

• Provide extraordinary customer service in every aspect of your duties by listening, caring, showing empathy, and providing positive solutions when dealing with others. Interaction with anyone should leave him/her feeling energized, enthused and happy. Make sure they are satisfied to the point of release.
• Focus on improving service quality and operational efficiencies.
• Understand and adhere to all bank policy, procedures, laws and regulations. Complete compliance training; follow internal processes and controls as required and affirm on each performance review that you will comply with regulations. Report all compliance issues, violations of law or regulations to your manager or compliance officer.

Requirements

Qualifications, Skills, and Abilities

• Excellent customer service skills
• The ability to make quick decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss or fraud
• Ability to cross sell effectively
• Strong written and verbal communication skills
• Strong reading, writing, and mathematical skills
• Ability to work well under pressure in a fast paced environment
• Basic knowledge of bank products

Schedule Requirements

Monday - Friday with Saturday morning rotation

Benefits

• Separate PTO and Sick Time Accruals
• 11 Paid Holidays
• Company Clothing Credit
• 401k with Match
• Health Benefits with gracious employer contribution (FSA, HSA, Dependent Care FSA available)
• Company paid life insurance benefits
• Dental, Vision, and additional voluntary life benefits
• AFLAC Benefits