Full-Time Customer Service Supervisor

Kohl's Illinois, Inc.; Butler (Butler County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Supervisor to lead a team in providing exceptional customer service. In this role, you will coach and develop associates while ensuring operational efficiency at the point of sale and customer service areas. You will be instrumental in fostering a culture of teamwork and integrity, guiding your team to meet and exceed service goals. This position offers the opportunity to make a significant impact on the customer experience and contribute to the store's success. If you have a passion for leadership and customer service, this is the perfect opportunity for you.

Qualifications

• Experience supervising teams and coaching to achieve goals.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Lead and coach associates to deliver excellent customer service.
• Support training on merchandising standards and product knowledge.
• Oversee daily cash-related processes and ensure operational efficiency.

Skills

Supervisory Skills

Customer Service

Communication Skills

Coaching and Training

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

About the Role

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You’ll Do

1. Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service.
2. Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
3. Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
4. Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
5. Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
6. Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).

All Supervisor roles at Kohl’s are responsible for:

1. Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
2. Exercising good judgment; taking appropriate partners as needed.
3. Modeling, guiding and providing direction to associates.
4. Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues.
5. Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
6. Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention.
7. Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty.
8. Using key performance indicators (KPIs) to make informed business decisions that drive overall store results.
9. Accomplishing multiple tasks within established timeframes.
10. Training, monitoring and reinforcing company policies, procedures, standards and guidelines.
11. Maintaining adherence to company safety policies for the safety of all associates and customers.
12. Key holder responsibilities include opening and closing store processes, and providing direction to associates.
13. Other responsibilities as assigned.

What Skills You Have

Required

1. Must be at least 18 years of age or older.
2. Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals.
3. Strong verbal/written communication and interpersonal skills.
4. Flexible availability, including days, nights, weekends, and holidays.

Preferred

1. 2 years experience in retail or similar industry.

Pay Starts At: $18.10