Full Time Customer Service Rep

Alivi; Miami (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading health services provider seeks a Customer Service Representative to support members with transportation inquiries. This full-time position involves working from home with shifts from 8 am to 5 pm ET. Requires strong communication skills in English, experience in contact centers, and a quiet workspace. The role emphasizes empathy and attention to detail in a high call volume environment.

Qualifications

• Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
• Must provide own equipment to perform job functions.
• Must have a secure, quiet workspace.

Responsibilities

• Provide prompt and courteous support to health plan members regarding transportation services.
• Meet or exceed productivity metric goals.
• Follow HIPAA and compliance protocols.

Skills

Excellent communication skills in English

Fluency in Spanish

Attention to detail

Empathy

Patience

Education

High School degree or equivalent

Tools

Microsoft Teams

Outlook

Word

Job description

This is a high call volumeFull-Time"work from home" position with shifts ranging between the hours of8am - 5:00pm Eastern Time.

Training schedule and shifts will be discussed during thevirtualinterview.

JOB SUMMARY
An Alivi Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners and address inquiries about our transportation services. The CSR role requires excellent communication skills in English (Spanish fluency a plus), empathy, patience, and attention to detail during data entry and while speaking with members.

DUTIES & RESPONSIBILITIES

• Handle inbound callsfrom health plan members and representatives, regarding transportation services offered through our health plan.
• Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
• Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
• Escalates transportation and customer service concerns to contact center leadership team.

REQUIREMENTS

• Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
• Fluency in Spanish aplus
• High School degree or equivalent.
• Must be able to sit for 8 hours or more a day wearing a headset.
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
• CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
• Excellent written, communication and data entry skills.
• Moderate experience in Microsoft Teams, Outlook, and Word.
• Must be able to adapt to high and a fast-paced call volume.
• BYOD (Bring Your Own Device): Candidates must provide their own equipment to successfully perform the job functions listed.