Full-Time Customer Service Associate – Call Center & Admin

Compass Group USA; East Hanover (NJ); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Retirement Plan

Health benefits

Flexible scheduling

Job summary

Compass Group USA’s ESFM division is seeking a friendly Customer Service Assistant to join our East Hanover call center team. You will answer inquiries, process work orders, and provide clerical support to staff and clients.

The role requires experience in reception and proficiency with Microsoft Word, Excel, and PowerPoint. Monday–Friday, full-time hours, with a focus on accurate data handling and courteous service.

Qualifications

• Experience in customer service or call center environments.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Strong written and verbal communication skills.

Responsibilities

• Answers the telephone, responds to customer emails and provides general assistance to customers.
• Reviews and promotes service requests submitted by customers.
• Provides clerical support; maintains files and records.
• Prepares routine correspondence, forms and other documents.
• Collects, verifies, retrieves and enters data.
• Operates standard office equipment.
• Assists in the preparation and proofing of materials for reports and other publications.
• Interacts effectively with staff, students and faculty while conducting daily workplace duties.
• Communicates with customers to complete work in a cost-effective, efficient and safe manner.
• Maintains a clean and safe work environment.
• Performs other duties as assigned.

Skills

Customer service

Call center

Data entry

Microsoft Office

Tools

Microsoft Office Suite

Job description

Compass Group USA’s ESFM division is seeking a friendly Customer Service Assistant to join our East Hanover call center team. You will answer inquiries, process work orders, and provide clerical support to staff and clients.

The role requires experience in reception and proficiency with Microsoft Word, Excel, and PowerPoint. Monday–Friday, full-time hours, with a focus on accurate data handling and courteous service.