Full Time Crew Member

Goldfish Swim School - Milford; Milford (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant and dynamic team at a rapidly growing swim school where you can make a real difference in children's lives! As a Customer Service and Swim Instructor, you'll not only promote quality customer service but also provide essential swim instruction based on a proven curriculum. This role offers a fun work environment with opportunities for advancement, flexible hours, and valuable work experience. You'll engage with parents and students while ensuring a positive atmosphere in a unique setting that includes working in a warm pool. If you're passionate about teaching and love working with kids, this is the perfect opportunity for you!

Benefits

Flexible hours

Paid training

Gift cards

Social events

Leadership roles

40 hours PTO

Medical insurance stipend

Qualifications

• Preferred: High school diploma or GED, or currently in High School.
• Experience as a certified lifeguard or youth sports instructor is a plus.

Responsibilities

• Promotes quality customer service and processes sales and registrations.
• Instructs students on water safety and swim techniques.
• Resolves customer concerns and acts as a GSS ambassador.

Skills

Interpersonal communication

Organizational skills

Ability to work with children

Education

High school diploma or GED

Certified lifeguard experience

Tools

CPR/AED certification

First Aid certification

Job description

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award-winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards, and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

1. Leadership roles
2. Flexible hours
3. Great pay
4. Valuable work experience
5. Increased social opportunities
6. Future references/referrals

Requirements:

1. Ability to work with children
2. Excellent interpersonal communication and organizational skills
3. Must pass background examinations (included with training)

Job Title:

Customer Service and Swim Instructor

Reports to:

Deck Supervisor

FLSA Status:

Non-Exempt

Summary:

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company. Instructs students on water safety and proper swim techniques based on thorough knowledge of the Goldfish Swim School curriculum.

Duties and Responsibilities:

1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
2. Processes student registrations using effective sales/customer service techniques.
3. Resolves customer concerns/complaints using a professional approach.
4. Assists members with purchases of merchandise and vending.
5. Provides swim instruction based on the Goldfish Swim School curriculum.
6. Evaluates students’ progress, and completes required paperwork in a timely manner.
7. Interacts with parents/guardians on the activities and development of students’ swim skills.
8. Acts as a GSS “ambassador” to ensure parental satisfaction.
9. Reports accidents and incidents to management. Completes required documentation and paperwork.
10. Fulfills other duties or responsibilities as assigned by the Employer.

Education/Experience:

High school diploma or GED is preferred, or currently in High School. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider preferred.

Certificates and Licenses:

Lifeguard, CPR/AED and First Aid certification preferred (Training Provided)

Work Environment:

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Full time is carrying a yearly schedule of 36+ hours. Additional benefits include: 40 hours PTO in addition to EST, Paid holidays if they fall on a day you would work (NY Day, Easter, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve, Christmas and NYE), $100 monthly stipend toward your medical insurance with monthly receipt. All benefits are offered after 90 days of employment.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.