Full Time Concierge

MBK Real Estate LLC; Woodinville (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Education loan assistance

Scholarships

Flexible spending accounts

Childcare and eldercare assistance

Team member discounts

Health and wellness resources

Professional development and training

Job summary

MBK Senior Living is seeking a full-time Concierge in Woodinville, WA. You will create a welcoming first impression for residents, families, and visitors while supporting sales through tours and inquiries.

The role involves answering phones, coordinating tours, and assisting with administrative tasks to ensure a smooth front desk operation. Ideal candidates have customer service or hospitality experience, strong communication, and the ability to multitask in a dynamic environment.

Qualifications

• Must possess experience in customer service, hospitality, or front-desk roles within a similar environment.
• Strong interpersonal and communication skills with professional demeanour.
• Ability to handle multiple tasks in a fast-paced reception setting.
• Must be at least 18 years of age and able to pass background checks.

Responsibilities

• Greet residents, families, visitors, and prospects warmly and professionally.
• Direct inquiries, coordinate tours, and support sales activities.
• Answer calls promptly and route to the appropriate team member.
• Assist with reception duties, mail and package handling, and maintaining a welcoming front desk.
• Maintain knowledge of daily events and resident services to respond to inquiries.

Skills

Customer service

Hospitality

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Phone system

Office software

Job description

## Full Time ConciergeApplylocations: WA - Woodinville: The Creeksidetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR110816Full Time ConciergeAt MBK Senior Living, we're committed to putting people first – our residents *and*team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:-Impacting lives and building lasting relationships-Executing exceptional signature programs in dining, fitness, wellness, and care-A supportive community team that encourages personal and professional growth and celebrates yoursuccess-A fun-filled, energetic environment that's centered in hospitality and high-quality service-Competitive salaries-Professional development, training, and personal coaching through our Mentor, Buddy, and ExecutiveDirector in Training Programs-Education loan assistance & scholarships-Financial and legal services-Team Member discounts-Health and Wellness resources**Full-time benefits include:**-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%-Childcare and eldercare assistance-Flexible spending accountsIf you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!**Job Description**Schedule: Mon - Thu 3pm - 11pm Pay Range: $19 - $21**Job Summary:**The Concierge plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers, team members, families, and professionals. Friendly, professional, and service-oriented, the Concierge ensures that every interaction, in person or by phone, reflects MBK’s mission and values.**Duties & Responsibilities:*** **Warm Welcome & First Impressions:** Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive.* **Customer Engagement:** Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests.* **Communication Hub:** Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.* **Resident & Family Support:** Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently.* **Community Coordination:** Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively.* **Operational Support:** Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area.* **Safety:** Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.* **Compliance:** Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.* **Teamwork:** Promote a spirit of teamwork and open communication in alignment with MBK principles and core values.* Perform other duties and special projects as assigned or requested by Lead, Business Office Manager, Director of Sales, and Executive Director or Designee.**Education Requirements:*** High school diploma or equivalent required.**Experience Requirements (in years):*** Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment is preferred; on-the-job training can be provided if the right aptitude and attitude exist.**Required Competencies/Licenses/Certifications:*** Must be at least 18 years of age.* Must complete required Background clearance, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).* Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, and guests.* Must possess the ability to make sound, independent decisions when circumstances warrant, remain calm and effectively manage stressful or emergency situations.* Must possess exceptional interpersonal and communication skills, including the ability to speak, write, and read English, and connect with individuals of all ages and backgrounds.* Must have a positive, polished, and professional demeanor with a genuine passion for helping others.* Must possess strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously.* Must be comfortable working with basic computer systems, phone systems, and office equipment.* Ability to maintain composure and professionalism in a busy, dynamic environment.**Physical Demands & Work Environment:*** Must be mobile and able to perform the physical requirements of the job, including walking, bending, kneeling, squatting, pulling, lifting overhead, and repetitive motion.* Ability to move intermittently throughout the workday and in the community.* Ability to lift and carry up to 50 pounds and push up to 250 pounds, as necessary.* Ability to assist in the physical movement of residents during routine transfers and in emergency situations.* Ability to sit and work at a computer for prolonged periods.* Reasonable accommodations will be provided in accordance with applicable federal, state, and local laws.Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017.**MBK is an equal opportunity employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail].