Full Time Concierge

Viva Senior Living at Chesapeake; Chesapeake (VA); On-site; USD 27,000 - 36,000; Full time

Job summary

Viva Senior Living at Chesapeake is seeking a Concierge to warmly greet guests, assist visitors, and support residents and families at the front desk. The role requires discretion, compassion, and adherence to privacy and safety procedures. You will answer calls, relay information, and help staff coordinate appointments and tours.

On-site position with emphasis on customer service, teamwork, and professional conduct in a senior living setting.

Qualifications

• High school diploma or GED required.
• Must read, write and understand English.
• Ability to interact with residents, families, and staff with compassion and discretion.
• Adherence to facility policies, procedures, and safety rules.
• Willingness to participate in trainings and drills.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone and take messages, respond to requests.
• Announce appointments and arrivals to staff.
• Type memos, correspondence, reports, and other documents as requested.
• Maintain front desk and lobby area neat and organized.
• Maintain confidentiality of resident information and rights.
• Provide tours and community information to families/prospective residents.
• Perform other duties as assigned by supervisor.

Skills

English proficiency

Compassion

Communication

Education

High school diploma or GED

Job description

• The essential functions of the job for the Concierge requires, and may be amended from time to time at the sole discretion of Viva Senior Living to include, but are not limited to the following:
• Comply with standards of business conduct in accordance with federal, state, and local health and regulatory standards and guidelines, as applicable.
• Must possess, at a minimum, a high school diploma or a GED
• Must be able to work well with peers in a congenial work environment, and above all, maintain the utmost compassion and dignity to the residents and adhere to the Resident Bill of Rights.
• In exigent circumstances, the employee may be subject to call back during emergency conditions (e.g., severe weather,

evacuation, temporary staffing shortages, etc).

• Must adhere to Viva Senior Living’s attendance policies and follow the terms and conditions of employment as set forth in the Employee Handbook.
• Must be able to read, write, speak and understand English.
• Must maintain the highest standards in caring and servicing the needs of the residents and residents' family members and loves ones.
• Must adhere to all facility policies and procedures.

RESPONSIBILITIES/ACCOUNTABILITIES

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone and takes messages (to include caller’s name, telephone number, time, and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• If requested, sort mail and distribute appropriately to mailboxes, residents, and departments.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by Business Office Manager or Executive Director.
• Other duties as assigned
• Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights.
• Report any occupational exposures to blood, body fluids, infectious materials, and or hazardous chemicals in accordance with facility policy.
• Report work related injuries and illnesses immediately to your supervisor.
• As a condition of employment, complete all assigned training and skills competency.
• Participate in all life safety and emergency drills and trainings.
• Fulfill responsibilities as assigned during implementation or activation of the facility’s emergency plan.
• Assists with evacuation of residents in an emergency situation
• Maintain confidentiality of Protected Health Information, including verbal, written and electronic communications.
• Report non-compliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.
• Protect residents from abuse and cooperate with all investigations.
• Report any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator.
• Report any retaliation or discrimination to the Human Resource Director and the Compliance Officer.
• Fulfill individual responsibility to report any suspicion of a crime to law enforcement and the state agency.
• Performs other duties as requested.
• Other duties may be required per state regulations
• Must adhere to scheduled shifts assigned by Executive Director or Supervisor.

annual health REQUIREMENTS:

• Must provide annual verification of a negative TB skin test.

physical and sensory requirements:

(With or Without the Aid of Mechanical Devices)

• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of the position.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
• Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination.
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, agitated residents
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.