Full-time Client Advocate/Sales Manager

Empire Portfolio Group; East Rutherford (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

A growing company in the health and wellness sector seeks a Client Advocate to provide exceptional service, guide clients on their wellness journeys, and ensure operational efficiency at a medical spa. This full-time role requires strong communication skills, emotional intelligence, and the ability to manage client relationships effectively while contributing to sales and business development.

Benefits

401(k)

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Qualifications

• Exceptional verbal and written communication skills are mandatory.
• Strong organizational and multitasking abilities are essential.
• Tech-savvy with proficiency in Microsoft Excel and CRM systems.

Responsibilities

• Serve as the primary contact for client communications and support.
• Drive monthly sales goals and report performance metrics to management.
• Maintain on-site presence during business hours and ensure team compliance.

Skills

Communication

Emotional Intelligence

Organizational skills

Multitasking

Leadership potential

Analytical thinking

Tech-savvy

Tools

Salesforce

Driply

Zenoti

Acuity

Wells Portal

Job description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Empire Portfolio Group is best known for fueling the rapid expansion of Orangetheory Fitness. We are now bringing the same bold innovation to the world of personalized health and regenerative medicine through our newest venture: Relive Health. Our mission is to redefine the client experience in aesthetics, hormone therapy, and total wellness.

We are looking for a Client Advocate—a trusted partner who blends personalized service, client education, and consultative sales to guide each client on their unique wellness journey.

Role Summary

The Client Advocate serves as the primary point of contact for clients at our medical spa. This role combines client relationship management, sales development, and operational oversight. You’ll ensure each client receives a premium, white-glove experience while also contributing to the clinic’s growth through strategic outreach, lead conversion, and retention efforts.

Schedule: This is a full-time position, scheduled five days per week, Monday through Friday, with rotating Saturday shifts. Team members are required to arrive 30 minutes before opening

The center's hours of operation are Monday, Tuesday, Wednesday and Friday from 10:00am-6:00pm, Thursday from 10:00am-7:00pm and Saturday from 10:00am-3:00pm.

Key Responsibilities

Client Experience & Relationship Management

• Serve as the direct liaison for all client communications and support.
• Conduct in-depth tours and consultations to understand client goals and motivations ("the WHY").
• Educate clients on all services, treatments, and wellness programs.
• Manage client expectations and resolve concerns professionally and promptly.
• Provide ongoing follow-ups including refill reminders, check-ins, birthdays, and satisfaction touchpoints.
• Ensure prescriptions are up to date and coordinate with the clinical team as needed.
• Collaborate with front-of-house (FOH) and medical team (NP/PA) to ensure seamless transitions and communications.
• Conduct exit interviews to understand cancellation reasons and support retention efforts.

Sales & Business Development

• Help drive monthly sales goals and performance benchmarks.
• Execute lead generation activities in collaboration with the Marketing team (events, tabling outside of the center, B2B)
• Utilize tools like Salesforce, Driply, email outreach, and phone follow-ups to drive client acquisition.
• Identify and convert new leads through community engagement, referral networks, and in-house events.
• Report performance metrics to management on a weekly, monthly, and quarterly basis.

Operations & Administrative Support

• Maintain on-site presence at least 5 days per week during business hours.
• Master and train others on clinic systems such as Driply, Zenoti, Salesforce, Acuity, and Wells Portal.
• Ensure team adherence to all medical, FOH, and BOH protocols.
• Monitor compliance with HIPAA, OSHA, and internal operational standards.

Note: This job description is not intended to be a comprehensive list of duties. Additional responsibilities may be assigned based on business needs.

Skills & Attributes

• Exceptional verbal and written communication skills.
• High emotional intelligence and ability to connect authentically with clients.
• Self-starter with strong organizational and multitasking abilities.
• Team player with leadership potential and the ability to drive results.
• Analytical thinker with a proactive approach to solving problems.
• Tech-savvy with proficiency in Microsoft Excel and CRM systems.