Full-Time Center Associate

The UPS Store #6028; Warrenton (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

The UPS Store #6028 in Warrenton, VA is seeking a Center Associate to deliver world-class customer service by receiving and processing packages and operating copiers, fax machines, binding equipment, laminating machines, and POS devices for retail customers.

The ideal candidate has retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and professional demeanor, and a fast-learning mindset to master all aspects of the business quickly.

Qualifications

• High school diploma or GED required.
• Retail or customer service experience preferred.
• Strong computer skills including MS Office and internet.
• Excellent verbal and written communication.
• Prompt, reliable and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Computer skills

Phone skills

Math skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suite

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Competitive benefits and retirement plans (i.e. 401k, profit sharing etc.)

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds