Full-Time Center Associate

The UPS Store 7171; Tenafly (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

The UPS Store 7171 in Tenafly, NJ, is seeking a Center Associate to deliver world-class customer service. You will pack and process shipments for local, national, and international delivery, manage print orders, and operate copiers, fax machines, and cash registers.

You will advise customers on products and services, handle end-of-day tasks, and stay current with new offerings and industry trends. The role requires strong communication, organization, and multitasking abilities and can involve

Qualifications

• High school diploma or GED required.
• One year of customer service experience required (more preferred).
• One to two years of experience or a two-year degree in graphic design or a related field preferred.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Knowledge and application of printing concepts.
• Good communication and people skills.
• Strong analytical and math skills.
• Highly organized and detail oriented.
• Good project and time management skills.
• Able to work and complete tasks independently in a quick turn environment.
• Able to work collaboratively.
• High energy level.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the work load to streamline the production flow
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• May open and/or close the store and perform end-of-day accounting, etc.
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Performs other duties as assigned

Skills

Customer service

Communication

Teamwork

Independent work

Time management

Attention to detail

Reliability

High energy

Problem solving

Physical ability

Education

High school diploma or GED

2-year degree in graphic design or related field (preferred)

Tools

Microsoft Office

Adobe Creative Suite

Printing concepts

Job description

The Center Associate delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

Responsibilities

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the work load to streamline the production flow
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• May open and/or close the store and perform end-of-day accounting, etc.
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• One year of customer service experience required (more preferred)
• One to two years of experience or a two-year degree in graphic design or a related field preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Knowledge and application of printing concepts
• Good communication and people skills
• Strong analytical and math skills
• Highly organized and detail oriented
• Good project and time management skills
• Able to work and complete tasks independently in a quick turn environment
• Able to work collaboratively
• High energy level
• Prompt, reliable, and responsible
• Able to lift 40+ pounds