Full Time - CDL Delivery Driver

Lowe's; Shepherdsville (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in retail is seeking a Delivery Driver to provide exceptional customer service and ensure timely delivery of products. The ideal candidate will hold a valid CDL license and have experience in customer service or delivery. This role involves planning delivery activities, maintaining safety compliance, and demonstrating a commitment to customer satisfaction.

Qualifications

• Class A CDL License required for multi-unit CMV.
• Class B CDL License with air brake endorsement for single-unit CMV.
• Ability to pass MVR screening.

Responsibilities

• Provides SMART customer service through execution of policies.
• Plans delivery activities and ensures on-time delivery.
• Maintains cleanliness and organization of store and work areas.

Skills

Customer Service

Communication

Safety Compliance

Education

Class A or B CDL License

Valid Medical Certificate

Tools

Forklift

Zebra Phone

Job description

Essential Functions:

Customer Service

1. Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
2. Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
3. Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary.
4. Demonstrates sincere appreciation to customers.
5. Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
6. Contacts customers regarding delivery or coordinates with the truck driver to call the customer.

In-stock

1. Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders.
2. Pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order.
3. Inspects condition of products (e.g., appliances) before loading for delivery or assisting customer with loading.
4. Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers.

Clean and Safe Stores

1. Ensures that loads are safe, secure, and within Department of Transportation (DOT) regulations.
2. Updates delivery and route status (e.g., on-site, completed) on system (e.g., iPhone) for tracking purposes.
3. Unloads, installs, and tests appliances upon delivery.
4. Verifies daily vehicle inspections and reports, and ensures cleanliness, maintenance, and repairs for delivery vehicles and equipment (e.g., lift gates).
5. Completes DOT reporting to maintain certification and CDL compliance.
6. Detects signs of shoplifting, theft, and security risks, and reports them promptly to management and/or Asset Protection.
7. Maintains cleanliness and organization of store and work areas following housekeeping standards (e.g., Zone Recovery).
8. Maintains a safe work environment by conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
9. Adheres to all safety requirements relevant to job duties, including safety cables, aisle blockers, tether lines, spotters, and safety devices.
10. Operates store equipment as needed, depending on specific role and department (e.g., Zebra phone, CCTV, forklift).
11. Performs additional duties as assigned.

Minimum Requirements:

• Class A CDL License (required for locations with multi-unit CMV such as tractor trailers and flatbeds).
• or
• Class B CDL License with air brake endorsement (required for locations with single-unit CMV such as tandem flatbeds).
• Valid medical certificate or ability to obtain one upon employment.
• Ability to pass MVR screening.
• Ability to obtain sales-related licensure or registration as required by law.
• Ability to read, write, and perform basic arithmetic.
• Must be 21 years of age.
• Ability to comply with DOT and CDL regulations.

Preferences:

• 1 year experience driving semi-truck/trailer or certification from a driving school.
• 6 months experience performing in-home delivery or retail customer service.
• 3 months experience operating a forklift or Moffett for onloading/offloading.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.