Full Time - CDL Delivery Driver

Lowes; City of Norwich (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company that prioritizes customer service and safety in a dynamic retail environment. As a delivery associate, you will provide exceptional service while ensuring timely and safe delivery of products. Your role will involve interacting with customers, operating delivery vehicles, and adhering to safety regulations. With a focus on teamwork and excellence, this position offers a chance to grow within a supportive organization that values your contributions. If you are passionate about customer satisfaction and enjoy working in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Class A or B CDL License required.
• Basic reading, writing, and arithmetic skills needed.

Responsibilities

• Provide SMART customer service and assist customers with their needs.
• Ensure safe and timely delivery of merchandise.
• Maintain cleanliness and safety of the work environment.

Skills

Customer Service

Communication Skills

Safety Compliance

Basic Math Skills

Education

High School Diploma

Tools

Zebra Phone

Forklift

Delivery Vehicle

Job description

**Essential Functions:**

**Customer Service**

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Contacts customers regarding delivery or coordinates with the truck driver to call the customer.

**In-stock**

• Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders.
• Pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order.
• Inspects condition of products (e.g., appliances) before loading for delivery or assisting customer with loading.
• Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers.

**Clean and Safe Stores**

• Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations.
• Updates delivery and route status (e.g., on-site, completed) on system (e.g., iPhone) for tracking purposes.
• Unloads, installs, and tests appliances upon delivery.
• Verifies daily vehicle inspections and reports, and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment (e.g., lift gates).
• Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to job duties, such as top stock safety, safety cable reinstallation, use of aisle blockers, tether lines on power equipment, spotters, and safety devices.
• Operates store equipment as needed depending on specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compactor baler).
• Performs other duties as assigned.

**Minimum Requirements:**

• Class A CDL License - required for locations with multi-unit CMV (tractor trailer & flatbed).
• or
• Class B CDL License - required for locations with single-unit CMV (tandem flatbed) with air brake endorsement.

Additional requirements include a valid medical certificate or ability to obtain one upon employment, ability to pass MVR screen, ability to obtain sales-related licensure, basic reading, writing, and arithmetic skills, and being at least 21 years old. Compliance with DOT and CDL regulations is mandatory.

**Preferences:**

• 1 year experience driving semi-trucks/trailers or certification from a driving school.
• 6 months experience in in-home delivery or retail customer service.
• 3 months experience operating a forklift or Moffett for onloading/offloading.

Pay Range: $19.50 - $20.30 per hour. Starting pay may vary based on factors such as position, location, education, training, and experience. For benefits information, visit https://talent.lowes.com/us/en/benefits.

Lowe’s is an equal opportunity employer and maintains all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any protected category.