Full Time - CDL Delivery Driver

Lowe's; Bardstown (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in delivering exceptional customer service. This role involves not only assisting customers with their needs but also ensuring the safe and efficient delivery of products. With responsibilities ranging from inspecting merchandise to maintaining compliance with safety regulations, this position is perfect for those who thrive in a dynamic environment. If you have a passion for helping others and possess a valid CDL license, this opportunity could be your next career move in a supportive and inclusive workplace.

Qualifications

• Class A or B CDL License required depending on vehicle type.
• Ability to comply with DOT and CDL regulations.

Responsibilities

• Provide exceptional customer service while assisting with merchandise.
• Ensure safe and timely delivery of products to customers.

Skills

Customer Service

Communication

Problem Solving

Basic Arithmetic

Education

High School Diploma or equivalent

Tools

Zebra phone

CCTV

Forklifts

Job description

Essential Functions:

Customer Service

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Contacts customers regarding delivery or coordinates with the truck driver to call the customer.

In-stock

• Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders.
• Pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order.
• Inspects condition of products (e.g., appliances) before loading for delivery or assisting customer with loading.
• Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers.

Clean and Safe Stores

• Ensures loads are safe, secure, and within Department of Transportation (DOT) regulations.
• Updates delivery and route status (e.g., on-site, completed) on system (e.g., iPhone) for tracking purposes.
• Unloads, installs, and tests appliances upon delivery.
• Verifies daily vehicle inspections and reports, and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment (e.g., lift gates).
• Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance.
• Detects signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, including conducting safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to job duties, including safety cables, aisle blockers, tether lines, spotters, and safety devices.
• Operates store equipment as needed depending on role and department (e.g., Zebra phone, CCTV, forklifts).
• Performs other duties as assigned.

Minimum Requirements:

• Class A CDL License required for locations with multi-unit CMV (tractor trailer & flatbed); or
• Class B CDL License with air brake endorsement required for locations with single-unit CMV (tandem flatbed).
• Valid medical certificate or ability to obtain one upon employment.
• Ability to pass MVR screen per company requirements.
• Ability to obtain sales-related licensure or registration as required by law.
• Ability to read, write, and perform basic arithmetic.
• Must be 21 years of age.
• Ability to comply with DOT and CDL regulations.

Preferences:

• 1 year experience driving semi-truck/trailer or certification from a driving school.
• 6 months experience performing in-home delivery or retail customer service.
• 3 months experience operating a forklift or Moffett for onloading/offloading.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under law.