FULL-TIME CALL CENTER REPRESENTATIVE - MEMBER ADVISOR II - NORTHEAST PHILADELPHIA

American Heritage Credit Union; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Member Advisor II to join their dynamic Contact Center team. This full-time role offers an exciting opportunity to provide exceptional service to members while utilizing your sales skills to meet their financial needs. You will be responsible for handling inquiries, performing account transactions, and supporting new team members. The position offers competitive pay and a comprehensive benefits package, making it a great opportunity for those looking to grow in a friendly and environmentally conscious work environment.

Benefits

401(k) with company match

Comprehensive benefits package

Friendly work environment

Qualifications

• 1-3 years of contact center or relevant phone/sales experience.
• Flexibility to adapt to schedule changes as needed.

Responsibilities

• Deliver exceptional service to members through various communication channels.
• Analyze member questions and cross-sell products/services.

Skills

Customer Service

Sales Skills

Analytical Skills

Education

High School Diploma

Associate's Degree

Tools

ACS System

Job description

American Heritage Credit Union - Member Advisor II

American Heritage Credit Union, a $5 billion institution, has immediate openings in our Contact Center for a Full-Time Member Advisor II. This role involves providing information about the credit union and its services to members via phone and other communication channels.

Compensation: Starting from $20.50 - $22.50 per hour, based on experience and education, with potential incentives. An additional $2.00 per hour is offered for hours worked after 5:00 PM and on Saturdays.

Responsibilities Include:

• Deliver exceptional service to members and staff through telephone, electronic communication, and mail.
• Analyze member questions/problems and cross-sell products/services using the ACS system to meet their financial needs.
• Perform account transactions and research inquiries to ensure member satisfaction.
• Educate new Member Advisors I on handling calls, using necessary programs, and understanding Credit Union products and services.
• Serve as a resource for Member Advisors for questions and support.
• Supervise in the absence of the Member Advisor Supervisor/Manager, providing feedback upon their return.
• Provide coaching feedback to Member Advisor Supervisors.
• Handle escalated calls by offering solutions, coordinating with departments, and following up with members.

Requirements Include:

• 1-3 years of contact center or relevant phone/sales experience.
• Availability to work during the Credit Union's hours: Monday-Friday 7:00 a.m. to 7:00 p.m., Saturday 9:00 a.m. to 3:00 p.m.
• Flexibility to adapt to schedule changes as needed.

We offer a competitive salary, a comprehensive benefits package including a 401(k) with a generous company match, and a friendly, progressive, environmentally conscious work environment.

To apply, submit a resume with your work history and salary expectations. Please note that background checks, including credit, criminal, employment, drug/alcohol, and education verifications, are conducted. Resumes will be reviewed, but only selected candidates will be contacted for further discussion.