Full-Time Call Center Representative (Edinburg)

AnswerOne; Edinburg (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

ESOP

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Life Insurance

Paid Time Off

Legal assistance programs

Job summary

Map Communications is seeking a Full-Time Call Center Representative in Edinburg, TX. You will warmly greet callers, verify information, and enter data with precision while supporting multiple clients in a fast-paced environment.

No prior experience is required as comprehensive training is provided; weekend shifts and holiday coverage are part of the schedule, with an emphasis on dependable attendance.

Qualifications

• Strong English communication with excellent spelling and grammar.
• Comfortable navigating a Windows-based computer environment.
• Typing speed of 35+ WPM and reliable attendance.

Responsibilities

• Warmly greet callers and handle a high volume of incoming calls with professionalism and empathy.
• Gather, verify, and relay accurate message details so clients can rely on us.
• Enter information into our computer system with high attention to detail.

Skills

English communication

Windows navigation

Typing 35+ WPM

Reliability

Weekend availability

Job description

Full-Time Call Center Representative

Location: Edinburg, TX (In-Office) l Pay: $16-$18.50

Schedule:40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and Holidays

At Map Communications, we pride ourselves on building a supportive, compassionate, and collaborative team. We provide high-quality support to a diverse range of clients – from medical practices to apartment complexes, and professional services. If you're a great communicator who loves helping people and working in an upbeat environment, we'd love to meet you!

No experience? No problem! We provide comprehensive training to set you up for success from day one.

What You'll Do:

• Warmly greet callers and handle a high volume of incoming calls with professionalism and empathy.
• Gather, verify, and relay accurate message details so our clients can rely on us completely.
• Efficiently enter information into our computer system with high attention to detail.

What We're Looking For:

• A welcoming, upbeat, and professional phone presence.
• Strong English communication skills (excellent spelling and grammar).
• Comfortable navigating a Windows-based computer environment.
• Typing speed of 35+ WPM.
• Reliable attendance and a strong work ethic.
• Flexibility to work one weekend day each week.

Pay and Benefits (Waiting period may apply):

• Pay:$18.50 / Hour with Perfect Attendance.Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $16 / Hour.
• Benefits (Waiting period may apply):
  • Employee Stock Ownership (ESOP) – Share in the company's success!
  • Medical, Dental, and Vision Insurance
  • Traditional 401k with company matching and Free Life Insurance
  • Paid Time Off and Legal assistance programs

Map Communications is an Equal Opportunity Employer.