Full Time Call Center

Menards; Eau Claire (WI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Weekend premium: extra $3 per hour

Flexible scheduling

Store discount

Profit sharing

Exclusive discounts

Medical and dental plans

On-the-job training

Advancement opportunities

Job summary

Menards is seeking customer-focused individuals to join our Call Center Team in Eau Claire, WI. As a Call Center Team Member, you will assist customers who call in with questions about our stores and products, delivering excellent service and timely resolutions.

Full-time and part-time positions are available. On-site work is required at the General Office in Eau Claire, with benefits, training, and opportunities for advancement.

Qualifications

• High school diploma or equivalent.
• Strong customer service skills and professional conduct.
• Proficiency with keyboarding and basic software tools (Word/Outlook).

Responsibilities

• Provide direct customer service by phone and email using Menards programs.
• Clarify return policies and process returns accurately.
• Sell products and respond to store/product questions.
• Work independently and in a team in a fast-paced environment.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Basic phone system hardware

Job description

Job Description

Menards is seeking customer-focused individuals to join our Call Center Team! As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner! Full time and part time positions available!

Call Center Primary Responsibilities

Each Call Center Team Member provides direct customer service through oral and written communication via phone call and email using Menards-provided programs. Each Team Member will receive on the job training to contribute to store sales by selling products directly and fielding customer phone inquiries regarding product questions, pricing, and availability.

• Process sales and special orders based on Customer requests and need
• Provide clarification on Menards return policies and process returns accurately
• Ability to work both independently and on a team in a fast-paced work environment
• Ability to solve customer concerns and provide effective solutions in timely manner

Call Center hours of Operations are Sunday – Saturday 7:00am – 7:00pm.

Full Time: starting at $18.25/hour

• Must be available to work up to 40 hours/week
• Ideal availability would be 10:00am - 7:00pm
• every other weekend is required.

Additional Requirements

• Must be able to work ONSITE at the General Office in Eau Claire, WI
• Must be proficient with keyboarding, Microsoft Word, Outlook, basic phone system hardware.
• Opportunities to work occasional overtime including weekends and holidays
• High school diploma or equivalent
• Strong customer service skills and the ability to handle customer inquiries in a professional manner

Benefits

• Extra $3 per hour for weekend shifts
• Flexible Scheduling
• Store Discount
• Profit Sharing
• Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!
• Medical Insurance and Dental Plans
• On-the-job training
• Advancement Opportunities

Menards Call Center Team Members work as a Team with one goal in mind – Excellent Customer Service. If you are a positive, Team player, with a motivated work ethic and you feel this position is the right fit for you,