Full-Time Beauty Advisor, Bellagio

Guerlain; Las Vegas (NV); On-site; USD 41,000 - 44,000; Full time

Job summary

Guerlain in Las Vegas is seeking a dedicated retail associate to drive fragrance and beauty sales, deliver expert product guidance, and create exceptional client experiences. You will build relationships, support events, and maintain the counter's presentation.

The role requires strong customer service, communication, and organization, with proficiency in Microsoft Office and POS systems. Availability to meet business needs in a luxury retail environment is essential.

Qualifications

• Experience delivering high-quality customer service in retail.
• Strong written and verbal communication skills.
• Ability to manage customer expectations and build loyalty.
• Familiarity with inventory and product knowledge.
• Availability to meet business needs.

Responsibilities

• Achieve sales goals and contribute to brand loyalty.
• Provide product information and in-store event support.
• Ensure courteous, professional customer communications.
• Keep counter clean and presentable at all times.
• Assist with client registration and relationship management.
• Support special projects as needed.

Skills

Customer service

Communication

Organization

CRM experience

Microsoft Office

Retail experience

Tools

POS system

Microsoft Excel

CRM software

Inventory knowledge

Job description

It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder created his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women.

Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials. It is this same audacity that drives Olivier Echaude maison, Makeup Creative Director, to reveal and accentuate feminine beauty. Guerlain strives to create perfumes, make-up and skincare products that fulfill their primary functions, but also inspire emotion, surprise and wonder.

Guerlain is part of the LVMH Group.

Job Description

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Achieve retail sales goals or annual productivity goalsand fragrance service to clients and develop client relationships to build repeat sales and brand loyalty.
• Provide full-range customer service including product information, sales, and execution of all in-store events.
• Ensure that all communications with customers are courteous, cordial, and professional.
• Ensure that retail counter area and products are clean, well-organized and well-presented at all times.
• Meet retail sales plan objectives and track productivity as determined by employer.
• Answer and respond to customer requests regarding Guerlain and its product lines.
• Provide consultation to customers for selection of cosmetic shades, skin treatment, makeup application, artistry, and fragrance.
• Resolve customer issues or questions by telephone, text, or email, including research and preparation of reply correspondence.
• Maintain client registration program, sustain customer relationships, and generate new business through regular communication.
• Adhere to all policies and practices of the retailer.
• Special projects and miscellaneous duties as dictated by the needs of the business.
• Conduct all other job-related activities.

SUPERVISION RECEIVED

Counter Manager or Business Manager

Qualifications

• Ability to effectively manage customer expectations and build loyal customer relationships
• Excellent organizational skills
• Superior written and verbal communication skills
• CRT experience and aptitude in learning how to access computer-based inventory and order status detail
• Knowledge of Microsoft Office for Windows and Excel
• Based in assigned retail locations for the sale of Guerlain products
• Availability must meet needs of the business
• Must be able to work in a retail environment: light lifting, standing at counter

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $30-32.00/hour.

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