Full-Time Automotive Parts Pro: DIY Support

Advance Auto Parts Inc.; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to provide expert knowledge of store systems, automotive parts, and DIY services.

The role involves identifying parts, troubleshooting, sourcing from special orders and multiple suppliers, and maintaining high customer service standards. Responsibilities include assisting customers in-store and via phone, meeting sales goals, and performing duties of a key holder.

Qualifications

• 3-5 years of prior automotive parts experience
• Must have a valid driver’s license; ASE certification preferred, but not required

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)
• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Skills

GAS2 selling experience

Customer service

Parts locating

Inventory systems operation

Diagnostic equipment handling

Advanced selling

Spanish language (plus)

ASE P2 certified or ASE ready

POS and parts lookup systems

Safety knowledge

Microsoft Word

Microsoft Excel

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to provide expert knowledge of store systems, automotive parts, and DIY services.

The role involves identifying parts, troubleshooting, sourcing from special orders and multiple suppliers, and maintaining high customer service standards. Responsibilities include assisting customers in-store and via phone, meeting sales goals, and performing duties of a key holder.