Full Time Assistant Store Manager (Store 5135)

GameStop; Ridgeland (MS); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading global retailer of gaming products as a Full Time Assistant Store Manager. In this role, you'll support the Store Manager, oversee operations, and create an engaging shopping experience for guests. Your responsibilities will include providing exceptional service, training staff, and maintaining store organization. This dynamic position offers the chance to work in a fast-paced environment where your passion for gaming and customer service can shine. Be part of a team that shapes the future of gaming and delivers unforgettable experiences to customers.

Qualifications

• Retail management experience preferred.
• Knowledge of video games is a plus.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Provide exceptional guest service and support sales initiatives.
• Supervise staff and ensure optimal customer service.
• Maintain store cleanliness and manage inventory.

Skills

People Skills

Communication Skills

Customer Service

Retail Management

Bilingual (English/Spanish)

Education

High School Diploma

Higher Education

Tools

POS Systems

Job description

Full Time Assistant Store Manager (Store 5135)

Join us to apply for the Full Time Assistant Store Manager (Store 5135) role at GameStop.

About GameStop

At GameStop, we are committed to providing exceptional service and delivering the latest in gaming products. As a leading global retailer of video games, electronics, and gaming merchandise, we pride ourselves on offering a wide range of products for gamers worldwide. Our mission is to create unforgettable experiences by pushing the boundaries of what's possible in gaming. Whether you're a hardcore gamer or just starting out, we have something for everyone. Join us to help shape the future of gaming and bring the best gaming products to the world!

Job Summary

Supporting the Store Manager, the Assistant Store Manager oversees store operations with minimal supervision. Using GameStop's buy, sell, trade, and reservation business model, the role involves developing a sales culture by creating personalized solutions for guests and providing outstanding service through professional conduct and passion for gaming. Responsibilities include ensuring products are well-presented, building sales through product knowledge, maintaining a clean and organized environment, and growing guest loyalty. The position supervises Sales Associates and Keyholders in the absence of the Store Manager.

Essential Duties and Responsibilities

• Provide exceptional guest service: greet guests, respond to questions, assist with gaming needs, inform about promotions, recommend products, and thank guests.
• Support the shopping environment, sales initiatives, and guest relationships to encourage repeat business.
• Process transactions accurately using POS system, ensuring excellent guest service.
• Respond to guest inquiries in person and over the phone; escalate issues when necessary.
• Promote guest benefits like reservations, trade-in, and loyalty programs.
• Assist in training and setting performance expectations for store staff.
• Monitor staff performance, provide feedback, and document performance in HR systems.
• Ensure staff complete onboarding and training prior to shifts.
• Schedule staff to meet store needs, ensuring optimal customer service.
• Manage payroll, including time off and edits.
• Maintain store cleanliness, organization, and proper functioning of fixtures and equipment.
• Fulfill omni-channel orders daily.
• Protect assets through inventory control and loss prevention.
• Support sales, profit, and shrinkage goals, and complete administrative duties.
• Conduct inventory counts and organize stock.
• Reconcile daily transactions and ensure accurate banking procedures.
• Inspect shipments, process recalls, and manage stock pulls.
• Address safety concerns and report injuries promptly.
• Maintain organized store records and manuals.
• Supervise and delegate tasks in the Store Manager's absence.
• Adhere to all company policies, including opening and closing procedures.

Qualifications

• Proof of eligibility to work in the U.S.
• At least 18 years old.
• High school diploma or equivalent; higher education preferred.
• Retail management experience preferred.
• Retail sales or guest service experience preferred.
• Knowledge of video games is a plus.

Skills and Abilities

• Outgoing personality with strong people skills.
• Genuine assistance to guests.
• Excellent communication skills, bilingual in English/Spanish preferred.
• Ability to work in a fast-paced environment.
• Independent and team worker.
• Proficient with POS systems and basic math.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Reliable, trustworthy, and good judgment.
• Physical ability to stand, move, and lift merchandise up to 30 lbs.

Note: Job descriptions may change based on business needs. GameStop is an equal opportunity employer and provides accommodations for qualified individuals with disabilities.

Compensation

$10.75 - $14.75 per hour.