Full Time Assistant Store Manager (Store 3583)

GameStop; Massachusetts; On-site; USD 24,452 - 29,962; Full time

Benefits offered by this job

401(k)

Paid time off

Dental and vision insurance

Health insurance

Job summary

GameStop is seeking a Retail Management Associate in Massachusetts to deliver exceptional service and support sales initiatives. The position requires a strong guest service orientation, retail management experience, and knowledge of video games.

Responsibilities include serving customers, supervising staff, and maintaining store operations. Full-time employees are eligible for benefits like 401(k), paid time off, and health insurance. Join our mission to shape the future of gaming!

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide best-in-class guest service and promote GameStop's guest benefits.
• Support retail operations and ensure top-notch guest service.
• Process guest purchases/returns using the Point-of-Sale (POS) system.
• Assist with training and onboarding of new store associates.

Skills

Retails sales

Guest service

Video game knowledge

Communication skills

Education

High school diploma or equivalent

Associate’s or bachelor’s degree in business, marketing, or related field

Tools

Point-of-Sale (POS) system

Job description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally, escalate customer issues and complaints to the Store Manager when appropriate.
• Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely feedback, address unsatisfactory performance as directed, and ensure alignment with company and store guest service expectations.
• Provide recognition and feedback to all store associates concerning performance; input written feedback for each store associate into the HR service management system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift. Associates should know all aspects of their jobs, including policies, inventory control, loss prevention practices, safety, financial protocol, and ethical responsibilities.
• Schedule store associates ensuring guidelines are followed, breaks and meals are accounted for, and staffing levels enable optimal guest service.
• Approve payroll, enter paid time off, and verify that store associates are paid for all time worked.
• Ensure store areas, including restrooms, are clean, organized, and merchandised per guidelines; keep fixtures and equipment in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through inventory control and loss prevention practices; communicate any concerns to the Store Manager.
• Support store team in meeting sales, profit, and shrink goals and complete required administrative duties.
• Perform store inventory counts, stock/restock merchandise, and ensure products are represented and organized on the sales floor.
• Count, balance, and reconcile daily transactions in the POS system; complete closeout paperwork and bank deposit processes as required.
• Verify all shipments for discrepancies and record any discrepancies; conduct inventories and communicate issues to management.
• Process defectives/recalls and stock pulls accurately; ensure boxes are labeled with packing lists.
• Maintain awareness of associate and guest safety; report injuries promptly per guidelines.
• Maintain store records/files in an organized manner; ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to all policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills And Abilities

• Outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Able to perform in a fast-paced, changing environment and work independently or in a team.
• Meet performance expectations including attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) system.
• Basic mathematics and alphabetizing skills.
• Complete required paperwork properly; follow written or diagram instructions; execute financial tasks per policy.
• Flexible schedule, including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability.
• Handle pressure, solve problems, and maintain guest interactions; be reliable and trustworthy.
• Able to work alone; stand and move for extended periods; lift up to 30 lbs and perform physical duties.
• Onboard understanding of military ranks and insignia (for stores on military bases).

Job descriptions are subject to change based on business needs. GameStop provides equal employment opportunities to all applicants and employees regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided as required by law.

Disclaimer

GameStop reserves the right to change job descriptions and responsibilities at any time based on business conditions/needs.

Benefits and Pay

Benefits: Full-time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. May be eligible for bonuses or other incentives.

Pay Range: $17.75-$21.75