Full Time Assistant Store Manager (Store 4935)

GameStop; Nashville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Full Time Assistant Store Manager and help shape the future of gaming! In this dynamic role, you will support store operations while providing exceptional service to guests. Your responsibilities will include managing staff, ensuring a welcoming shopping environment, and driving sales through product knowledge. This position offers an exciting opportunity to work in a fast-paced environment, where your passion for gaming and customer service will shine. If you're ready to take your retail career to the next level, this role is perfect for you!

Qualifications

• Retail management experience preferred.
• Video game knowledge is a plus.

Responsibilities

• Provide excellent guest service and support sales initiatives.
• Manage staff scheduling and monitor performance.
• Ensure store cleanliness and inventory control.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Retail Management

Basic Math Skills

Education

High School Diploma

Degree in Business or Related Field

Tools

POS Systems

Job description

Full Time Assistant Store Manager (Store 4935)

Join us for the Full Time Assistant Store Manager (Store 4935) role at GameStop.

At GameStop, we are committed to providing exceptional service and delivering the latest gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we aim to create unforgettable experiences and push the boundaries of what's possible in gaming. Whether you're a hardcore gamer or just starting out, we have something for everyone. Join us in shaping the future of gaming and bringing the best products to the world!

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all store operations. Using GameStop's buy, sell, trade, and reservation model, the Assistant develops a sales culture by creating personalized solutions for guests and providing outstanding guest service through professional conduct and shared passion for gaming. Responsibilities include ensuring products are visible and accessible, building sales through product knowledge, maintaining a clean and organized store environment, and growing guest loyalty. This role supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

Essential Job Duties and Responsibilities

• Provide excellent guest service: greet guests promptly, respond to questions effectively, assist with gaming needs, inform about promotions, recommend additional items, and thank guests for shopping.
• Support the overall shopping environment, including visual presentation, operational elements, sales initiatives, and guest relationships.
• Accurately process transactions using POS systems, including returns, exchanges, and sales, ensuring top-notch service.
• Respond to guest comments/questions in person or on the phone; escalate issues when necessary.
• Promote GameStop’s guest benefits like reservations, trade-in, and loyalty programs.
• Assist in setting and training on guest service expectations for store staff.
• Monitor and provide feedback on staff performance; ensure onboarding and training are completed prior to shifts.
• Manage staff scheduling, ensuring optimal coverage and adherence to guidelines.
• Handle payroll and ensure accurate recording of hours and paid time off.
• Maintain store cleanliness, organization, and proper merchandising.
• Fulfill and ship Omni-Channel orders daily.
• Implement inventory control and loss prevention practices; communicate any issues.
• Support sales and profit goals, and complete administrative duties.
• Conduct inventory counts, restocking, and product organization.
• Reconcile daily transactions and prepare bank deposits.
• Inspect shipments for discrepancies and record inventory variances.
• Ensure safety protocols are followed and address hazards promptly.
• Maintain organized store records and manuals.
• Supervise and delegate tasks in the absence of the Store Manager.
• Adhere to all company policies and procedures, including opening and closing routines.

Qualifications

• Proof of eligibility to work in the U.S.
• Minimum age 18.
• High school diploma; degree in business or related field preferred.
• Retail management experience preferred.
• Retail sales or guest service experience preferred.
• Video game knowledge is a plus.

Key Skills and Abilities

• Outgoing personality with strong interpersonal skills.
• Excellent communication and listening skills.
• Ability to work in a fast-paced environment.
• Independent and team work skills.
• Basic math and organization skills.
• Flexible schedule, including nights, weekends, and holidays.
• Reliability, trustworthiness, and good judgment.
• Physical ability to stand, move, and lift up to 30 lbs.

Additional details about equal opportunity employment, accommodations, and the ongoing application process are included in the full description.