Full Time Assistant Store Manager (Store 4709)

GameStop; Essex (MD); On-site; Full time

Job summary

A leading global retailer of video games, GameStop is seeking a Full Time Assistant Store Manager for Store 4709 in Essex, Maryland. This role involves supporting store operations, providing exceptional guest service, and supervising staff. Ideal candidates will have retail management experience and a passion for gaming, along with strong communication skills. Benefits include health coverage, paid time off, and employee discounts.

Benefits

Health benefits

Paid time off

401(k)

Employee discounts

Casual work environment

Qualifications

• Minimum age of 18 years.
• Retail management experience preferred.
• Video game knowledge is a plus.

Responsibilities

• Providing excellent guest service and supporting sales initiatives.
• Supervising staff and managing store operations in the absence of the Store Manager.
• Implementing inventory control and loss prevention practices.

Skills

Communication

Customer Service

Retail Sales

Teamwork

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Job description

Full Time Assistant Store Manager (Store 4709)

Join us for the Full Time Assistant Store Manager (Store 4709) role at GameStop.

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products. As a leading global retailer of video games, electronics, and gaming merchandise, we pride ourselves on offering a wide range of products that cater to gamers worldwide. Our mission is to create unforgettable experiences for our customers by pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us to shape the future of gaming and bring the best gaming products to the world!

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all aspects of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized solutions for each guest and providing outstanding service through professional conduct and a shared passion for gaming. Responsibilities include ensuring products are visible and accessible, building sales through product knowledge, maintaining a clean and organized environment, and growing guest loyalty. This role supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

Responsibilities include:

• Providing excellent guest service: greeting guests, responding to questions, assisting with gaming needs, informing about promotions, recommending items, and thanking guests for shopping.
• Supporting the store environment, sales initiatives, and guest relationships to encourage repeat business.
• Processing transactions accurately using the POS system, including returns and exchanges.
• Responding to guest inquiries in person and over the phone, and escalating issues when necessary.
• Promoting GameStop’s guest benefits like reservations, trade-in, and loyalty programs.
• Assisting in training and setting service expectations for store associates.
• Monitoring and providing feedback on associate performance.
• Ensuring store associates complete onboarding and training before shifts.
• Scheduling staff, managing payroll, and ensuring store coverage.
• Maintaining store cleanliness, organization, and proper merchandising.
• Fulfilling Omni-Channel orders daily.
• Implementing inventory control and loss prevention practices.
• Supporting sales, profit, and shrinkage goals.
• Performing inventory counts, restocking, and moving products.
• Reconciling daily transactions and preparing bank deposits.
• Checking shipments for discrepancies and managing defective stock.
• Addressing safety concerns and maintaining a safe environment.
• Maintaining organized store records and manuals.
• Supervising staff in the absence of the Store Manager.
• Adhering to company policies and procedures, including opening and closing protocols.

Qualifications:

• Proof of identity and eligibility to work in the U.S.
• Minimum age of 18 years.
• High school diploma or equivalent; college degree preferred.
• Retail management experience preferred.
• Retail sales or guest service experience preferred.
• Video game knowledge is a plus.

Key Skills and Abilities:

• Outgoing personality with strong people skills.
• Excellent communication skills, bilingual skills a plus.
• Ability to work in a fast-paced environment.
• Ability to work independently and as part of a team.
• Proficiency with POS systems and basic math.
• Flexible schedule, including nights, weekends, and holidays.
• Ability to stand and move around for extended periods.

Job descriptions are subject to change. GameStop is an equal opportunity employer and provides accommodations for qualified individuals with disabilities.

This position accepts ongoing applications. Interested candidates should click APPLY.

Benefits include incentive programs, health benefits, paid time off, 401(k), employee discounts, and a casual work environment. Some positions may be eligible for bonuses or other incentives.

Pay Range:

$17.75 - $21.75