Full Time Assistant Store Manager (Store 0792)

AT&T Spring Mobile; Cedar Park (TX); On-site; USD 30,000 - 50,000; Full time

Job description

Full Time Assistant Store Manager (Store 0792)

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally.
• Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities.
• Observe associate performance, provide timely and appropriate feedback to Store Manager.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance.
• Ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own.
• Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed.
• Approve payroll, enter paid time off, and verify that store associates are paid for all time worked.
• Ensure that all areas of the store are clean, organized, and merchandised per company guidelines.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices.
• Support store team in meeting and exceeding sales, profit, and shrink goals.
• Perform store inventory counts and stock/restock merchandise on shelves.
• Count, balance, and reconcile daily business transaction totals correctly in the POS system.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system.
• Process defectives/recalls and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.
• Assist in maintaining store records/files in a neat and organized manner.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
• Consistently adhere to GameStop policies and procedures.

QUALIFICATIONS*

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

KEY JOB SKILLS AND ABILITIES

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills.
• Achieve objectives in a fast-paced environment.
• Work independently and within a team to perform all tasks as assigned.
• Meet associate performance expectations.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral or diagram form.
• Work a flexible schedule, including extended hours/days as necessary.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone and stand/move throughout the store unassisted.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, and lift merchandise weighing up to 30 lbs.

Job descriptions are subject to change at any time based on business conditions/needs. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

*Certain state-specific exceptions may apply.