Full Time Assistant Manager - Westfield Franklin Park

Build-A-Bear Workshop; Toledo (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Full Time Assistant Manager at Westfield Franklin Park. In this role, you will support the store manager, ensuring excellent guest service and effective team management. You will drive sales, oversee inventory, and create a positive environment for both guests and associates. Ideal candidates will have experience in retail management and a passion for customer service.

Qualifications

• 2 years of store management experience in a customer-centric business.
• Proven successful history in specialty retail.

Responsibilities

• Lead and inspire team during shifts, ensuring high performance.
• Drive sales and implement effective strategies to meet targets.
• Oversee inventory management and maintain operational efficiencies.

Skills

Leadership

Sales Strategy

Guest Service

Education

High school diploma or equivalent

Associate’s degree in business or management

Job description

Full Time Assistant Manager - Westfield Franklin Park

Join to apply for the Full Time Assistant Manager - Westfield Franklin Park role at Build-A-Bear Workshop

Job Overview

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for guests and associates.

Responsibilities

• Lead and inspire your team during scheduled shifts, providing guidance, support, and feedback to ensure each team member performs at their best
• Drive sales by implementing effective strategies, motivating the team, and providing exceptional guest service to meet or exceed sales targets
• Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment
• Lead the team to maintain operational efficiencies and adherence to store safety policies and procedures
• Oversee inventory management processes, including receiving, stocking, and inventory counts
• Assist in building and developing a high-performing team that delivers exceptional guest service

Minimum Qualifications

• 2 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail
• High school diploma or equivalent

Preferred Qualifications

• 2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail
• Associate’s (or higher) degree in business, management, or a related field

Traits for Success

• Thrives in a “How Can I Help” environment
• Able to balance creativity and fun with dependability
• Connects with others to inspire results
• Exercises good judgment in ambiguous situations
• Displays strong initiative and self-direction
• Unites teams to deliver strong results
• Works well in a dynamic and changing environment, remaining calm under pressure
• Leads with a confident, engaging style that energizes and positively influences others
• Maintains a positive outlook despite challenges

Work Environment

• Requires sitting, standing, and moving around for at least eight hours daily
• Locations include indoor/outdoor malls, strip centers, and other retail settings
• Must be available to work days, evenings, weekends, and holidays
• Ability to lift over 25 pounds

Performance Metrics

Your performance will be evaluated based on:

• Decision-making, judgment, and execution
• Achievement of financial and operational goals
• Creating an engaging, experience-first environment for guests and staff
• Talent development and management
• Team collaboration and communication
• Feedback from stakeholders

This description is not exhaustive. Additional functions and responsibilities may be assigned as needed. This document does not constitute a contract of employment, and Build-A-Bear reserves the right to modify this description at any time.