Full Time Assistant Manager - Friendly Center

Build-A-Bear Workshop - Canada; Greensboro (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

Build-A-Bear Workshop is seeking an Assistant Workshop Manager who will play a key role in supporting the store manager and ensuring operational excellence. The ideal candidate is expected to lead a team while driving sales and providing outstanding guest service, creating an engaging and effective store environment.

Qualifications

• 2 years of store management experience in a customer-centric business preferred.
• Ability to inspire and lead team members effectively.

Responsibilities

• Support store manager in operations and guest service.
• Lead team positively and ensure effective sales strategies are implemented.
• Oversee inventory management and merchandising compliance.

Skills

Customer service

Team leadership

Sales strategy implementation

Inventory management

Education

High school diploma

Associate’s degree in business, management, or related field

Job description

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for guests and associates.

Responsibilities:

• Lead and inspire your team during scheduled shifts, provide guidance, support, and feedback to ensure each team member performs at their best
• Drive sales by implementing effective strategies, motivating the team, and providing exceptional guest service to meet or exceed sales targets
• Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment
• Lead team to maintain operational efficiencies and adherence to store safety policies and procedures
• Oversee inventory management processes, including receiving, stocking, and inventory counts
• Assist in building and developing a high-performing team that delivers exceptional guest service

Required Qualifications:

• 2 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail
• High school diploma

P referred Qualifications:

• 2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
• Associate’s (or higher) degree in business, management, or a related field

Behavioral Traits for Success:

• Thrives in a “How Can I Help” environment
• Able to balance creativity and fun with dependability
• Connects with others to inspire results
• Exercises good judgment in ambiguous situations
• Displays strong initiative and self-direction
• Unites teams to deliver strong results
• Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure
• Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups
• Maintains a positive outlook despite challenging circumstances

Working Environment:

• Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day
• Work environments include indoor/outdoor malls, strip centers, and other retail locations
• Ability to work a typical retail schedule including days, evenings, weekends, and holidays
• Lift > 25 pounds

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Decision-making, judgment, and execution
• Consistently meeting financial objectives
• Ability to create an Experience First culture for guests and associates
• Talent management
• Consistent execution of operational standards
• Ability to foster team collaboration, communication, and performance
• Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.