Full-Time Assistant Manager

Cinemark USA, Inc.; Bourbonnais (IL); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. is seeking an Assistant Manager to help operate the theatre and drive excellent guest service. You will be cross-trained across departments and support the General Manager in daily operations, ensuring policies and procedures are followed.

Ideal candidates are energetic, reliable, and able to train others, manage cash handling, and communicate effectively with staff and guests. This role offers growth through the Management Accreditation Program and flexible scheduling.

Qualifications

• Requires ability to communicate effectively in English.
• Must be at least 18 years old with flexible availability.
• Completion of Cinemark MAP Core and related trainings is preferred.
• Customer-focused with strong cash handling and math basics.

Responsibilities

• Follows the direction of the General Manager and supports staff.
• Trains and coaches Team Members in job functions.
• Works in all departments and ensures policy adherence.
• Ensures guest service is outstanding and handles safety issues.
• Addresses employee relations per Cinemark guidelines.

Skills

Guest service

Cash handling

Interpersonal skills

Time management

Training others

Teamwork

Conflict resolution

Safety awareness

Education

High School or GED

Job description

Role Summary

Cinemark Assistant Managers assist in the overall operation of the theatre. They ensure policies and procedures are being followed and operational standards are achieved. They are cross trained in all departments to support where needed, and to provide inspirational training to all Employees. The Assistant Manager can become a Senior Assistant Manager followed by Theatre Manager or General Manager after completing the Management Accreditation Program and working for a minimum of six months.

Responsibilities

• Follows the direction of the General Manager.
• Supports General Manager’s decisions in communication with the staff.
• Responsible for working in all departments and all theatre job functions.
• Trains and coaches Team Members in their specific job functions.
• Assists in the preparation of administrative and special reports for the General Manager.
• Observes and participates in the inspection of the theatre building, parking lot, landscaping, Cinemark property, roof, and exterior signage and equipment condition.
• Reports the need for building, property, and equipment repairs to the General Manager.
• Ensures that theatre Team Members follow the dress code.
• Interacts with Guests for improved service in the theatre and ensures that Team Members are providing superior Customer service.
• Learns and follows the policies and procedures as established in Cinemark’s Guidelines and enforces them with all Team Members fairly and consistently.
• Reports all Employee relations issues to the General Manager (or to www.convercent.com in the absence of the GM). All management members must follow the Employee Relations Reporting Protocol.
• All management members are held to a high work ethic standard and code of conduct.
• Consistently identifies and sanitizes employee and guest high-contact areas.
• Properly utilizes Personal Protective Equipment while completing position-specific tasks.
• Adapts to the frequency and scope of required cleaning tasks.
• Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.).
• Performs other work-related duties as assigned.

Requirements

• Must be at least 18 years of age.
• High School or G.E.D. graduate preferred.
• Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark’s Management Accreditation Program.
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required.
• Management members who work with alcohol are required to complete a Safe Alcohol Service training program.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Requires regular and consistent attendance.
• Has an energetic and friendly attitude during each shift.
• Provides excellent Guest service.
• Accurate cash handling and basic math skills.
• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities.
• Must be able to effectively and regularly converse in and comprehend English.
• Ability to work in a team environment and independently.
• Ability to take and follow direction.
• Responds with a sense of urgency.
• Excellent time management, organizational skills, and attention to detail.
• Ability to train and lead others.
• Must be able to resolve conflict.

Physical and Environmental Requirements

Frequent bending, kneeling, and lifting up to 50 lbs.; frequent standing, walking, and reaching around the theatre. The noise level may be moderate to high at times. Must be able to work in a standing position for extended periods of time.

Benefits

• Employee Discount
• 401(k) Matching
• Growth Opportunities
• Education Assistance
• Health Benefits
• Parental Leave
• Paid Time Off
• Daily Pay
• Free Movies

Disclaimer

This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change, amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All Cinemark theatres are designated smoke-free workplaces, including vapor, electronic, conventional, and cigars. Cinemark is an Equal Opportunity Employer.

Pay Range

17.10 – 20.40