Full Time Assistant Customer Service Manager DLT

Harris Teeter; Wake Forest (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a supervisory role in the Customer Service Department. This position involves overseeing a team of up to 120 associates, ensuring exceptional customer service, and maintaining operational efficiency. The ideal candidate will possess strong supervisory and communication skills, with a commitment to fostering a positive work environment. Responsibilities include training staff, managing performance, and resolving customer issues. Join this dynamic team and contribute to an environment where customer satisfaction is paramount, while also gaining valuable experience in a fast-paced retail setting.

Qualifications

• High school diploma or GED required; 1-3 years of related experience preferred.
• Strong supervisory and problem-solving skills are essential.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department.
• Assist in training, performance appraisal, and addressing complaints.

Skills

Supervisory Skills

Customer Service Commitment

Communication Skills

Interpersonal Skills

Mathematical Skills

Problem-Solving

Education

High School Diploma or GED

1-3 Years Related Experience

Tools

Internet Software

Spreadsheets

Word Processing

Job description

Supervisory Role in Customer Service Department

Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and accounting office. Assist the Department Manager with overall direction, coordination, and evaluation of these departments. Responsibilities include performing floor monitor duties, interviewing and training associates, planning, assigning, and directing work, assisting in appraising performance, rewarding and disciplining associates, and addressing complaints and resolving problems.

Ensure compliance with items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit. Provide immediate coaching/feedback to associates not meeting expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as needed.

Qualifications and Skills

1. Supervisory Skills: Commitment to customer service, excellent communication and interpersonal skills, flexibility, patience, and ability to manage multiple tasks under pressure.
2. Education and Experience: High school diploma or GED; 1-3 years related experience or equivalent.
3. Personal Skills: Dedication to customer service, effective communication, teamwork, and willingness to participate in training.
4. Language Skills: Ability to read, comprehend, and present information in English.
5. Computer Skills: Knowledge of Internet software, email, inventory, spreadsheets, and word processing.
6. Mathematical Skills: Ability to perform basic arithmetic operations involving currency, weight, volume, and distance.
7. Reasoning Ability: Ability to understand and execute instructions, solve problems involving multiple variables.
8. Certificates and Training: Completion of company training programs including orientation, safety, customer service, and technical skills.
9. Physical Demands: Ability to stand, walk, handle objects, reach, talk, hear, taste, smell, climb, stoop, kneel, lift up to 25-40 pounds, and perform visual tasks.
10. Work Environment: Exposure to humid conditions, moving mechanical parts, fumes, chemicals, cold, with moderate noise levels.

Additional Information: Posting date: May 8, 2025.