Full Time - Asset Protection Agent - Day

Lowe's Companies, Inc.; Lynn (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off

Associate discount

Job summary

Lowe’s Companies, Inc. is seeking a Loss Prevention professional in Lynn, MA to coach teams on shrink awareness and customer service, while protecting assets and ensuring a safe store environment. You will monitor security systems, analyze theft trends, and assist in investigations in coordination with leadership.

The role requires a high school diploma or GED with relevant LP or security experience; state licensing may be required. Competitive hourly pay and comprehensive benefits offered.

Qualifications

• High school diploma or GED or equivalent experience.
• If state requires a salesperson license, obtain within 60 days of starting.

Responsibilities

• Coach associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Identify theft trends with Store and AP Leadership and develop action plans.
• Deliver SMART customer service and provide resources to achieve it.
• Maintain a safe, clean, secure store environment and monitor entrances/exits.
• Monitor activity through surveillance tools to detect theft, fraud and policy violations.
• Conduct external theft apprehensions and interviews per laws and policy.
• Investigate and resolve criminal activity; maintain case files; support law enforcement.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures and respond to alarms/EAS triggers.
• Provide feedback on audit findings and support shrink/risk reduction.
• Respond to potentially violent situations with safety and composure.
• Role may include additional duties as needed.

Skills

Theft deterrence

Customer service

Training/coaching

Surveillance awareness

Risk awareness

Education

High school diploma or GED

Sales license (where required)

Tools

CCTV

EAS

Job description

Key Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Required Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Preferred Qualifications

• Associate degree Psychology, Criminal Justice
• Business, Criminal Justice, Safety, or related loss prevention / asset protection field
• Demonstrated experience conducting retail investigations (i.e., has conducted at least one retail investigations)
• Experience in using physical security systems (e.g., CCTV, EAS)
• Experience in investigations with Organized Crime and asset protection
• National certified training program (e.g., Wicklander-Zuwalski or Reed training)
• Professional accreditation (e.g., LPQ, LPC) or equivalent experience

Pay Range: $18.50 - $20.00 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .

Associate Benefits ( https://talent.lowes.com/us/en/joining-our-team )

- Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.'