Full Time and Part time CSR and Teller

American Community Bank; Syosset (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

American Community Bank is seeking motivated individuals for their Teller and Customer Service Representative roles in Syosset, NY. You'll play a vital role in handling customer transactions, promoting bank services, and ensuring an exceptional banking experience while upholding compliance and operational standards.

Qualifications

• Knowledge of bank products and services.
• Understanding of branch operations.
• Ability to handle customer inquiries effectively.

Responsibilities

• Process deposits, cash checks, and manage customer transactions.
• Assist with opening/closing accounts and provide information on services.
• Demonstrate superior customer service and maintain compliance with banking regulations.

Skills

Customer Service

Attention to Detail

Technical Proficiency

Communication

Job description

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The position of Teller is responsible for performing routine and intermediate branch and customer services duties; accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

The position of Teller will be expected to embrace and conduct themselves in accordance with Bank’s vision, mission, and value statements. The Teller will be expected to demonstrate enthusiasm and taking the initiative in always exceeding the expectations of employees, customers, shareholders, and the communities we serve.

Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking laws and regulations. The teller must keep current with all training requirements and reports to the Branch Manager or an Assistant Manager designated by the Branch Manager.

TELLER

POSITION SUMMARY

The position of Teller is responsible for performing routine and intermediate branch and customer services duties; accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

The position of Teller will be expected to embrace and conduct themselves in accordance with Bank’s vision, mission, and value statements. The Teller will be expected to demonstrate enthusiasm and taking the initiative in always exceeding the expectations of employees, customers, shareholders, and the communities we serve.

Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking laws and regulations. The teller must keep current with all training requirements and reports to the Branch Manager or an Assistant Manager designated by the Branch Manager.

PRIMARY RESPONSIBILITY

1.Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.

2.Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.

3.Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.

4.May assist in opening and closing the vault daily; assists in balancing vault currency and coin.

5.Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.

6.Issues official checks, traveler’s checks and savings bond applications.

7.Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.

8.Performs safe deposit duties by controlling access, assisting customers and processing affiliated reports.

9.Accepts loan, installment and collection payments.

10.Balances cash drawer daily and verifies cash being returned to the vault.

11.Provides effective customer service and assists in resolving problems within given authority.

12.Records, files, microfilms, updates information and sorts mail or reports as required.

13.Answers telephones and directs callers to proper Bank personnel.

14.Processes address changes, traveler’s checks, check and deposit slip orders, endorsement stamp orders, FICA payments, ATM deposits, incoming and outgoing wires, change orders and deposit slip corrections.

15.Provides support to all assigned areas of branch operations where service or assistance is needed.

16.Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.

17.Treats people with respect; keeps commitments; Inspires the trust of others; works with integrity and ethically; upholds organizational values; accepts responsibility for own actions.

18.Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities.

Management reserves the right to change this position description at any time according to business needs.

Base Compensation Range as of June 2025:$17.50 - $21.50 per hour

CUSTOMER SERVICE REPRESENTATIVE

POSITION SUMMARY

The position of Customer Service Representative is someone whose role is to provide information regarding the bank’s products and services to its customers.He/she also has the responsibility of handling any inquiries and resolving customer complaints and responsible for processing all new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the Bank’s products and services; opening, maintaining and closing of all account types; performing branch administrative functions; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

The position of Customer Service Representative will be expected to embrace and conduct themselves in accordance with the Bank’s vision, mission, and value statements. The Customer Service Representative will be expected to demonstrate enthusiasm, communicate in a friendly and courteous manner at all times, and take the initiative in always exceeding the expectations of employees, customers, shareholders, and the communities we serve.

The position of Customer Service Representative also is required to be fully knowledgeable and skilled in the areas of teller, vault, safe deposit and basic branch operation functions, and is required to assist in the cross training of less experienced branch staff members. Assures compliance with all Bank policies and procedures, as well as all applicable state and federal laws and banking regulations. The Customer Service Representative reports to the Branch Manager.

PRIMARY RESPONSIBILITIES

1.Provides support to all assigned areas of branch operations where service or assistance is needed, including new accounts, teller, safe deposit, and other areas of basic branch operations.

2.Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly. Assists consumer and business customers in their selection of various accounts, products and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques.

3.Efficiently plans, organizes and prioritizes tasks and projects, and is motivated and enthusiastic to achieve goals and objectives with a positive attitude.

4.Interviews customers in a friendly and courteous manner at all times to obtain information; establishes proper identification of new customers; assists customers in completing credit applications.

5.Discusses, prepares and processes documents related to the Bank’s Online Banking and Bill Pay services.

6.Makes decisions regarding the opening of new accounts; assigns account numbers; completes forms requiring customer signature(s); checks credit history; accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing.

7.Must effectively demonstrate job knowledge and skills necessary to perform duties and accomplish objectives with a positive attitude, and follows through in all cases.

8.Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.

9.Completes assignments in a timely fashion, follows through conscientiously, and demonstrates punctual, reliable and dependable work and attendance.

10.Contacts new prospects and existing customers on a consistent basis through mailers, site visits and phone calls in an effort to establish and/or reinforce banking relationships.

11.May be required to perform outside sales calling efforts and/or represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business.

12.Works independently when appropriate, demonstrates an “entrepreneurial spirit” by recognizing and acting on new opportunities to meet the needs of customers in a confident manner, and is actively determined to seek improvement to enhance service.

13.Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.

14.Provides effective customer service by answering customer questions; investigates and corrects errors; and resolves problems or other issues. Follow established escalation procedures.

15.Is expected to be knowledgeable about all aspects of Teller functions to assist and/or assume all teller duties in their absence or as needed.

16.Performs safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports.

17.Receives and processes stop payment and hold orders.

18.Presents funds received from customer to teller for initial deposits; determines funds availability and obtains receipt for customer.

19.Processes wire transfers, debit/credit card orders, address changes, check and deposit slip orders, and endorsement stamp orders.

20.Records, files, microfilms, updates information and sorts mail or reports as required.

21.Answers telephones and directs callers to proper Bank personnel.

22.Processes DDA lines of credit and check guarantee/debit card applications, card ordering and file maintenance.

23.Processes statements, renewal notices and interest payments for IRA and certificates of deposit accounts.

24.May assist in opening and closing the vault daily; assists in balancing vault currency and coin.

25.Cross-trains less experienced branch personnel.

26.Types routine letters, reports and forms, and performs official notary service duties.

27.Treats people with respect; keeps commitments; Inspires the trust of others; works with integrity and ethically; upholds organizational values; accepts responsibility for own actions.

28.Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities.

Management reserves the right to change this position description at any time according to business needs.

Base Compensation Range as of June 2025:$20.00 - $25.00 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

• Industries

  Banking

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