Full-Time Administrative Assistant

Kohl's; Lenox (MA); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Work life balance

Health & Wellness benefits

Savings & Retirement benefits

Insurance programs

Life events support

Job summary

Kohl’s in Lenox, MA is seeking a Store Support Lead to assist the store leadership team with administrative and operational tasks, leveraging technology to ensure timely communication and excellent customer service.

You will manage payroll, scheduling, cash office, and supply orders, support onboarding and training, and cross-train across departments while upholding Kohl’s policies and safety standards. Flexible hours and strong teamwork are essential.

Qualifications

• Must be 18 years or older.
• Flexible availability including days, nights, weekends, and holidays.
• Strong verbal and written communication and interpersonal skills.

Responsibilities

• Support store leadership with payroll, scheduling, cash office and supply orders.
• Plan and share information using company tools and technology while following guidance for routines.
• Refresh and maintain associate and office areas to support safety and engagement.
• Facilitate onboarding and orientation for new associates per Kohl’s guidelines.
• Execute operational tasks and shortage reduction programs per best practices.
• Monitor training, surveys and audits with directed timelines.
• Maintain in-store technology devices and resolve related issues.
• Cross-train across departments and assist in various areas as scheduled.

Skills

Communication skills

Flexible schedule

Teamwork

Attention to detail

Job description

Required Morning (Starting between 8am and noon) Availability

About The Role

As Store Support Lead you will efficiently and effectively support the store leadership team and associates in the administrative and operational functions of the store. You will use technology to support store functions and ensure day to day communication to support excellent customer service and operational efficiency.

What You’ll Do

• Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team
• Effectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines
• Refresh and maintain associate common areas and office areas to support a safe and engaging work environment
• Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl’s best practices
• Execute operational tasks and shortage reduction programs accurately as assigned, adhering to Kohl’s best practices
• Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met
• Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios
• Communicate and guide store technology issues through resolution
• Complete assigned cross-training as needed and regularly work in various departments/areas of the store as scheduled (e.g., salesfloor, point of sale, operations, etc.)

All Lead Roles At Kohl’s Are Responsible For

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
• Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
• Accomplishing multiple tasks within established timeframes
• Training, monitoring and reinforcing company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Other responsibilities as assigned

Required

What Skills You Have

• Must be 18 years of age or older
• Limited travel to support new store openings
• Strong verbal/written communication and interpersonal skills
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Experience decision-making and problem-solving in a fast paced environment
• Retail or service industry experience

Pay Range: $18.85 - $29.60

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).