Full Stack Engineer - Customer Experience

Eight Sleep; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Equity participation

Company Pod

Competitive salary

Opportunities for career growth

Job summary

Eight Sleep, a pioneering sleep-fitness company in New York, is looking for a Full Stack Engineer for Customer Experience Transformation. The role involves creating AI tools and integrations to enhance customer experiences, resolving customer issues, and collaborating across teams. The ideal candidate has 5+ years of full-stack engineering experience, strong debugging skills, and a customer-centric mindset. This position comes with competitive salary, equity participation, and a company Pod as benefits.

Qualifications

• 5+ years of full-stack engineering experience is required.
• Experience building tooling, especially using AI, is preferred.
• Comfort with ambiguity in a fast-moving environment.

Responsibilities

• Create integrations and AI tools for a world-class customer experience.
• Own design and development of AI systems for customer issue resolution.
• Collaborate with various teams to improve issue resolution times.

Skills

Full-stack engineering experience (Python, TypeScript/JavaScript, SQL)

Strong product and UX sense

Excellent debugging skills

Strong communication skills

Experience with customer support tools

Job description

Eight Sleep is a pioneering sleep‑fitness company creating advanced hardware, software, and AI solutions that help people perform at their best.

Role

Full Stack Engineer – Customer Experience (CX) Transformation

Responsibilities

• Create integrations, AI tools, and MCP servers that give AI agents secure, scoped access to tools needed for a world‑class customer experience.
• Own the design and development of AI systems and tools that discover and resolve customer issues.
• Develop monitoring systems and dashboards to track AI performance and surface insights about customer issues.
• Identify automation opportunities across the support team’s troubleshooting flows.
• Collaborate with Software, Hardware, ML, and Operations teams to reduce time to root cause, resolve issues, and prevent recurrence.

Qualifications

• 5+ years of full‑stack engineering experience (Python, TypeScript/JavaScript, SQL).
• Strong ability to work independently and unblock yourself.
• Experience building tooling, integrations, or automation systems, especially using AI.
• Strong product and UX sense – internal tools must be clear and efficient.
• Ability to leverage and orchestrate AI coding assistants (Claude, Devin, etc.).
• Excellent debugging skills and the ability to investigate complex technical issues.
• Strong communication skills to work across engineering, product, operations, and CX teams.
• Comfort with ambiguity and designing structure in a fast‑moving environment.
• Experience with customer support, SRE, or building chatbots is a plus.
• Experience writing and implementing post‑mortems or COEs.

What You’ll Bring

• Passion for health and fitness technology and a drive to improve lives measurably.
• Desire to make a significant impact as part of a rapidly growing, dynamic team.
• Flexibility to use whatever language or framework best accomplishes the task.
• Customer‑centric thinking – understanding what motivates and drives decision making.
• Side projects outside of work that demonstrate initiative and curiosity.

Benefits

• Equity participation for every full‑time team member with periodic refreshes based on performance.
• Each employee receives a company Pod as part of compensation.
• Competitive salary that grows with experience and impact.
• Continuous equity investment and opportunities for accelerated career growth.

We celebrate and respect the diverse community we build. As an equal‑opportunity employer, we are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.