Full Stack Engineer (Backend Leaning)

Enduring Labs; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A property management tech company in the United States is seeking an engineer to extend their assistant's capabilities beyond maintenance. This role emphasizes understanding customer needs and integrating with their systems. The ideal candidate will have a generalist skillset, a bias towards backend development, and the autonomy to influence their work. Remote interactions and customer visits are essential for development and feedback.

Qualifications

• Ability to take initiative in developing solutions.
• Strong focus on details especially in systems design.
• Desire to understand and interact with end users.

Responsibilities

• Extend Mason's capabilities beyond maintenance.
• Handle end-to-end property management processes.
• Integrate bespoke systems for customer continuity.

Skills

Autonomy in development

Detail-oriented

Full-stack development

System orchestration

Job description

What We’re Solving

15 million single-family homes are rented in the United States, 50% of which are professionally managed. Owners are promised freedom from the details, a quality vendor network for maintenance, and an available line for tenants. But they are met by unanswered calls, challenging tenants, and unreliable vendors.

Enter Mason. Mason is an infinitely patient, detail-oriented assistant to owners, partner to vendors, and resource for tenants. In a job where communication is 90% of the battle, Mason is a landlords secret weapon.

Renters call or text Mason 24/7. Mason troubleshoots live, brings in the right help, while keeping owners in the loop. Give us a call at 415-605-0275 to hear Mason at work.

The Role

We are hiring an engineer to help us extend Mason past his roots in maintenance. To be successful, we need to handle the end-to-end journey of a property under management. And there is a sh*t-ton to be built.

You’re a fit if:

• You trust yourself to take a big swing - engineers push to prod and balance the tradeoffs of what might break. You’ll have the autonomy to decide your approach and standards of development. There is no bureaucracy in between you and your code being live.

• You sweat the details - small differences in context, prompts, and system design can cause wild variations in agent performance. If you enjoy the descent into database tables, integrations, and logs, you’ll do great.

• You want to know the end user - we are building for real people! Our customers could be anywhere and are real homeowners, tenants, and contractors. We love to show up and get to know them. We’ll drive to Sacramento, fly to Nevada, and do whatever it takes to get in front of our customers.

• You have a generalist skillset with a back-end bias - you have the toolkit to build across the full stack but are excited about problems that require orchestrating systems, managing pipelines, etc.

The Technical Challenge

• Multi-Step LLM Reliability - LLM’s unlock the ability to handle an issue with complete autonomy. As we build long-running processes chaining dozens of LLM calls together, reliability starts to become a challenge.

• Integrations & Context Extraction - our customers live in their own bespoke systems. Property details, owner preferences, and vendor relationships are buried in text conversations, notes, and invoices. We will need to integrate with these systems, learn what we can, and provide continuity to our customers' operations as we take over progressively more work for them.

• Multi-party workflows - we need to orchestrate conversations amongst vendors, owners, tenants, in-person agents, and many other parties. These workflows are non-determined, complex, and extremely context-dependent.