FULL REMOTE – IT Helpdesk Support with German – Night shifts

Right Management Czech Republic; Friendly (MD); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking dynamic IT Helpdesk Support professionals fluent in German and English. This fully remote position offers the chance to resolve technical issues for a variety of technologies while working in a friendly, international environment. With a focus on professional development and flexible working conditions, this role is ideal for those looking to advance their careers in IT support. Enjoy a broad range of activities, a minimum of 5 weeks of vacation, and wellness program contributions. Join a team where your contributions truly matter and make a difference in the IT landscape.

Benefits

Minimum 5 weeks of vacation

Flexible working conditions

Vouchers for special occasions

Contributions to wellness programs

Refreshments in the office

Further development opportunities

Qualifications

• 1+ years' experience in IT support with strong German and English skills.
• In-depth knowledge of Windows OS and Microsoft Office applications.

Responsibilities

• Provide 1st level technical support for hardware and software.
• Document user issues in ITSM tool and collaborate with onsite IT.

Skills

Fluent German

Fluent English

Windows OS (Windows 10 & 11)

Microsoft Office & Office 365

PC/Laptop hardware

Mobile devices support

Active Directory

Service Now ticketing system

Tools

ITSM tool

Job description

FULL REMOTE – IT Helpdesk Support with German – Night shifts

Our client, an IT and Engineering Solutions company spanning EMEA and the USA, is looking for dynamic Service Desk individuals to join the international team.

Remote Option: For those based in the Czech Republic, we offer a remote work setup.

JOB DESCRIPTION

• Provide technical support for hardware, software, and mobile devices on 1st level.
• Resolve software, hardware, and device issues reported by the end users.
• Document user issues meticulously in ITSM tool.
• Adhere to processes and update knowledge documents.
• Collaborate closely with onsite IT technicians.

CANDIDATE PROFILE

• Fluent German and English (written and spoken) communication skills – must have.
• Good understanding of Information Technology; trends, products, and solutions.
• 1+ years’ experience in a similar position supporting a variety of technologies and services.
• In-depth knowledge of:
• Windows OS (Windows 10 & 11)
• Microsoft Office & Office 365 applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers
• Mobile devices
• Basic knowledge of:
• Active Directory
• Exchange
• Familiarity with the Service Now ticketing system is an advantage.
• Candidates have to declare a Criminal record extract not older than 3 months.

WE OFFER

• Broad range of activities, tasks, and projects.
• Fully remote.
• Flexible working conditions.
• Minimum 5 weeks of vacation.
• Vouchers (B-day voucher, wedding, and newborn surprise).
• Contributions to wellness programs (multisport card).
• Refreshments in the office.
• Further development and professional advancement.
• Friendly and international working environment.