Fulfilment Ops Manager I: Lead Efficient, Customer‑Focused Fulfillment

Ingka External; East Palo Alto (CA); On-site; USD 89,000 - 128,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay earned wages

Parental leave

Retirement plan

Co‑worker discount

Pet insurance

Education assistance

Safety shoe reimbursement

Telehealth visits

Dental and vision plans

Medical and Rx plans

Job summary

IKEA in East Palo Alto, CA, is seeking a Fulfilment Operations Manager to lead daily end-to-end goods flow and develop the operations team.

You will drive safe, cost-efficient processes across inbound, replenishment, warehousing, order fulfillment and outbound, while ensuring product availability and exceptional customer service.

This permanent role offers 40 hours per week with shift flexibility, and a comprehensive benefits package.

Responsibilities

• Lead and secure an efficient, high‑quality goods flow across inbound, replenishment, warehousing, order fulfillment, and outbound operations.
• Maintain and optimize a living capacity plan that ensures strong product availability, accurate replenishment, and timely customer order fulfillment.
• Implement operational improvements, new technologies, and modern ways of working to enhance efficiency and elevate both the customer and co‑worker experience.
• Collaborate closely with Fulfilment Integration, Unit Management, support functions, and external transport/service providers to secure cost‑effective end‑to‑end fulfilment.
• Strengthen communication with inbound and outbound transport planning teams to optimize delivery performance and goods availability.
• Ensure all fulfilment operations comply with IKEA standards, the IKEA Code of Conduct, and local laws related to health, safety, security, and environmental regulations.
• Lead and support the implementation of the Customer Fulfilment Sustainability agenda, taking actions to reduce environmental impact and enable long‑term sustainable profitability.
• Contribute to development and execution of local business and logistics action plans, aligning operational goals with broader unit strategies.
• Lead, coach, develop, and inspire a high‑performing Fulfilment Operations team, driving competence development, performance culture, and succession planning.
• Foster an inclusive, values‑driven, and safe work environment that embraces diversity, ensures well‑being, and strengthens the IKEA culture.

Job description

IKEA in East Palo Alto, CA, is seeking a Fulfilment Operations Manager to lead daily end-to-end goods flow and develop the operations team.

You will drive safe, cost-efficient processes across inbound, replenishment, warehousing, order fulfillment and outbound, while ensuring product availability and exceptional customer service.

This permanent role offers 40 hours per week with shift flexibility, and a comprehensive benefits package.