Fulfillment & Warehouse Director

Calyan Wax Co.; Arlington (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

Calyan Wax Co., a mission-driven candle company, seeks an experienced management professional to enhance fulfillment operations in Arlington, TX. Responsibilities include overseeing order dispatch, labor management, and fostering a positive team culture. Competitive salary and benefits package offered in a growing company committed to excellence.

Benefits

Unlimited PTO

10 paid holidays

401K Plan after 3 months

Health, Dental and Vision Benefits

50% employee discount

Taco Fridays

Qualifications

• Strong organizational and written/verbal communication skills.
• Ability to write and execute detailed SOPs.
• Problem-solving and handling escalations effectively.
• Ability to work in a fast-paced and growing environment.

Responsibilities

• Manage order dispatch and inventory.
• Forecast labor and manage staffing.
• Communicate with the team on operations and performance.

Skills

Organizational skills

Communication skills

Problem-solving skills

Ability to execute SOPs

Job description

Calyan Wax Co. is a mission-driven candle company committed to becoming the top 100% soy candle brand in the United States. We are known for our product reliability, exceptional customer service, and unwavering dedication to funding the fight against human trafficking. Since our founding in 2017, we have achieved considerable growth, establishing ourselves as a key player in the soy candle market nationwide.

We are seeking an experienced professional to join our Management Team. This individual will play a key role in enhancing our efficiency in Fulfillment while fostering a positive team environment. If you have a strong manufacturing management background and experience in leading teams, we invite you to bring your expertise to Calyan and help us continue our exciting growth journey.

Core Responsibilities:

• Order dispatch management

• Receiving and facilities management

• Warehouse inventory management¯

• Labor forecast management

• Fulfillment and warehouse process management (SOPs)

Duties:

• Staff Management
  • Setting employee schedules that serve department needs.
  • Managing time off requests.
  • Holding employees accountable to employee policies – verbal/written employee corrective action.
  • Quarterly performance reviews with each staff member.
  • Clear communication with Fulfillment and Warehouse team on how, what, and when.
  • Fostering an empowering and motivating culture within the department.
  • Assisting in interviews for new staff members.
• Labor Forecast
  • Maintaining labor/dispatch forecasts based on up-to-date CPHs and volume of units needing dispatched each month.
  • Advising COO on additional labor hours needed.
• Order Dispatch Management
  • Setting weekly and monthly fulfillment output plans.
  • Ensuring all open orders are shipped on time.
  • Collaborating with Production Manager on processing Amazon inventory requests.
  • Scheduling outbound freight.
  • Ensure on-time pick up/delivery based on information from sales department.
  • Ensuring notifications to appropriate departments on shipment pick up confirmations.
  • Maintaining an organized filing of copies of signed packing slips/BOL for future reference.
  • Processing distributor chargebacks.
  • Ensuring quick handling of lost/broken package/returns & managing claims with carriers to receive reimbursements.
• Inventory Management
  • Ensuring all receiving processes are followed.
  • Ensuring all inventoried items are counted monthly and necessary adjustments complete.
  • Collaboration with Purchasing Manager on quantities of shipping supplies needed.
  • Reconciling Amazon finished good and Amazon shipping supply inventory counts monthly.
  • Adjusting out used shipping supplies monthly based on sales reports.

• Facility Management
  • Ensuring company facilities represent
    Calyan’s commitment to excellence.
• Data Management/Reporting
  
  • Tracking misship/broken shipments and costs associated.
    
  • Filling out department scorecard.
• SOP Management
  • Ensuring SOPs (including printed copies) are up to date.
    
  • Making changes as more efficient methods are discovered in collaboration with your teams.

Qualifications:

• Strong organizational and written and verbal communication skills.

• Ability to write and execute detailed SOPs.
  

• Problem-solving skills with the ability to handle escalations professionally and effectively.

• Ability to work in a fast-paced and growing environment.

Hours:

• Preferred start date - February 2025
• 40 hours/week

• Position is on site at our Arlington, TX facility

Starting Salary:

• $75,000 – 105,000
  

• Compensation will be based on experience level

Benefits:

• Unlimited PTO

• 10 paid holidays

• 401K Plan – Available after 3 months

• Health, Dental, Vision Benefits - 60% company / 40% employee split (available on the first of the month after start date)

• Employee discount of 50% and Taco Fridays!