Fulfillment Technology Integration Lead

ExactCare; Cleveland (OH); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Holiday pay

Life insurance

Short-term disability

Voluntary benefits

Job summary

AnewHealth is seeking a Fulfillment Technology Integration Lead to oversee pharmacy automation projects, ensuring timelines, budgets, and ROI targets are met across fulfillment operations and technology teams.

The role requires deep experience in automated fulfillment, strong project management and stakeholder coordination, and will involve travel up to 30% annually. Full-time with comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 5+ years of automated pharmacy fulfillment experience, especially core reflex-enabled environments.
• Broad knowledge of frontend prescription processing and its impact on fulfillment.

Responsibilities

• Manage fulfillment technology/pharmacy automation projects within timelines and budgets.
• Coordinate with stakeholders to optimize resources for delivery of results.
• Develop requirements detailing operational and quality impacts.
• Obtain alignment on fulfillment changes; ensure ROI targets are met.
• Implement projects and create go-live processes and resources.
• Uphold core values in all communications.
• Other duties as assigned.

Skills

Excel

Pharmacy Management Systems

Prescription fulfillment processing

Hardware & software requirements

Project management

Customer service

Education

High school diploma/GED

Job description

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Fulfillment Technology Integration Lead is responsible forensuring fulfillment projects, particularly related to process and software enhancements, are properly specified with broad buy-in and approval. The lead will support the project manager and coordinator for requirements gathering, quotation, contracting and go-live efforts between fulfillment operations, technology,vendorsand facilities.Optimization of all resources and minimization of client and patient risks are critical deliverables. Adherence to project budgets,timelinesand expected KPI impacts are also part of the expectations. During periods of high project demand, internal and external related resources will beallocatedand held accountable for supportingfulfillmentproject execution. This individual will helpidentifykey dotted line resource requirements and requiredexpertiseto makeour fulfillmentprojects successful.

Responsibilities

• Manage fulfillment technology/pharmacy automation projects with adherence to project timelines and budgets

• Coordinate with internal and external stakeholders to optimize resources for efficient and effective delivery of results

• Develop timely and thorough development of requirements expressing the desired operational and quality impacts

• Obtain organizational alignment and buy-in on fulfillment changes

• Achieve each project’s ROI as expressed in budgets and project charters

• Implement projects and create go-live processes and resources

• Embody AnewHealth’s Core Values in all communications and interactions.

• Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assignedsimilar totheaboveconsistent with knowledge,skillsand abilitiesrequiredfor the job.Notall ofthe duties may be assigned to a position.

Qualifications:

Theserepresentthe desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meetall ofthe standards listed. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma/GEDrequired

Experience

• 5+ years of progressive experience in automated pharmacy fulfillment, particularly in aCorereflexenabled environment.

• Extensive prescription fulfillment experience in most aspects of technical processing.

• Broad knowledge of frontend prescription processing and its impact on fulfillment requirements, particularly NDC selection and adjudication.

• Hands-on prescription fulfillment and leadership experience.

Skills & Abilities

• Microsoft Excel

• Pharmacy Management Systems aptitude

• Prescription fulfillment processing

• Ability to specify hardware and software project requirements

• Project management

• Customer service and internal client orientation

Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.May be necessary to work extended hours as needed.

Schedule: This is a full-time position with an expectation to work an average of40 hoursper week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel: Travel may be heavy at times with up to 2 successive weeksout-of-officefor project go-live leadership. Overall travel is expected to be 30% annually.

AnewHealth offers a comprehensive benefit package for full-time employees that includesmedical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits,401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.