Fulfillment Support Supervisor - 59th Street

brobstongroup.com - Jobboard; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

The Fulfillment Support Supervisor at brobstongroup.com in New York, NY oversees daily fulfillment operations, ensuring timely and accurate order processing. This role involves supervising staff, coordinating tasks, and maintaining operational standards to deliver excellent customer service.

The ideal candidate has a minimum of 4 years of experience in fulfillment or retail operations and strong organizational skills. The position requires on-site availability at the 59th Street location.

Qualifications

• Minimum 4 years of related experience in fulfillment or retail operations.
• Previous supervisory or team lead experience.
• Ability to manage multiple priorities in a fast paced environment.

Responsibilities

• Supervise and support fulfillment team members during shifts.
• Coordinate order processing and shipping activities to meet deadlines.
• Monitor workflow and redistribute tasks to optimize productivity.
• Train and coach staff on procedures and best practices.

Skills

Organizational skills

Communication skills

Attention to detail

Proficiency with order management systems

Job description

Summary

The Fulfillment Support Supervisor oversees daily fulfillment operations at the 59th Street location, ensuring timely and accurate processing of orders and supporting the team to meet performance targets. This role involves supervising staff, coordinating tasks across departments, and maintaining operational standards to deliver excellent customer service.

Responsibilities

• Supervise and support fulfillment team members during shifts.
• Coordinate order processing and shipping activities to meet deadlines.
• Monitor workflow and redistribute tasks to optimize productivity.
• Train and coach staff on procedures and best practices.
• Collaborate with store and warehouse teams to resolve fulfillment issues.
• Maintain accurate records of orders and inventory movements.
• Ensure compliance with safety and quality standards.

Requirements

• Minimum 4 years of related experience in fulfillment or retail operations.
• Previous supervisory or team lead experience.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast paced environment.
• Proficiency with order management or inventory systems.
• Attention to detail and commitment to accuracy.
• Available to work on site at the 59th Street location.