Fulfillment Support Specialist

Ministry Brands; Tampa (FL); Hybrid; USD 31,000 - 52,000; Full time

Benefits offered by this job

Healthcare options

Flexible PTO

401(k) matching

Paid parental leave

Mental health support

Professional development reimbursement

Employee recognition program

Job summary

Ministry Brands in Tampa, FL is seeking a Fulfillment Support Specialist to ensure accurate ticket handling, manage document flow, and assist with client signups across multiple systems. This hybrid role requires 6+ months in verification or customer support, proficiency in Office 365, and strong communication.

You will work 2 days remote / 3 days in-office, with quarterly incentive potential and a robust benefits package.

Qualifications

• 6+ months of related experience in verifications, criminal research, customer support, or a customer-facing role.
• Intermediate level of Office 365 – Word, Excel, PowerPoint, Outlook.
• Excellent verbal and written communication, organization and follow-up skills.

Responsibilities

• Manage tickets across software systems to ensure excellent client experience.
• Handle document flow through digital and physical processes.
• Set up accounts and input data for client signups across multiple programs.
• Collaborate with team to resolve customer inquiries and provide feedback to management.
• Maintain accurate notes and ensure compliant background screening processes.

Skills

Office 365

Customer support

Verifications

Communication

Teamwork

Organization

Education

Two-year degree preferred

Job description

Ministry Brands is looking for Fulfillment Support Specialist to join our growing team!

Who We Are

As a part of Ministry Brands, we are a fast growing, globally recognized background screening company accredited by the Professional Background Screening Association (PBSA) with locations in Tulsa, Oklahoma and Tampa, Florida. Our mission is to be the trusted voice in background screening by providing a unique experience that conveys our visionary leadership, passion for service and commitment to excellence. Come be a part of a rapidly expanding organization that fosters employee engagement, as well as personal and professional growth!

Working Location

This is a hybrid role based out of our Tampa, FL office. In this role, you will work from home 2 days per week and in the office location 3 days per week.

Quarterly Incentive Program

This position is eligible to participate in our quarterly incentive program. Associates in this role may receive bonus payments each quarter in which the Protection division achieves its financial targets. Bonus amounts and eligibility are determined at the company's discretion based on overall business and individual performance.

What You'll Do

• Work within a variety of software systems to manage tickets ensuring an excellent experience to clients.
• Manage document flow through digital and physical resource processes
• Follow processes and procedures to set up accounts.
• Basic data entry inputting data and customer orders as needed into multiple programs from client sign up forms.
• Collaborate with team members to provide resolutions to customer inquiries
• Provide customer feedback to management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision-making purposes
• Provide excellent customer service through a friendly yet empathetic tone, and proactive and timely responses to maintain high customer satisfaction scores.
• Ensure accurate and prompt turnaround on all requests
• Provide and maintain an in-depth working knowledge of all searches and client guidelines
• Input thorough and accurate notes
• Tracking, routing, and redirecting information to the correct resources
• Understanding employment and volunteer background screening compliance
• Perform all tasks within the regulations and compliance standards of our accreditation

Who You Are

• 6+ months of related experience in verifications, criminal research, customer support, or a customer-facing role
• A two-year degree from a college or technical school or an equivalent combination of education and experience is preferred
• Intermediate level of skill in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrated ability to learn and understand basic office software applications
• Excellent verbal and written communication, organization and follow-up skills
• You have strong relationship-building skills and the ability to work both individually and as a member of a team
• Ability to work effectively and accurately within a fast-paced, deadline-driven environment

Benefit offerings designed to promote a life of balance!

At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.

Robust healthcare options

Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.

Flexible paid time off

There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!

Invest in your future

Ministry Brands matches 100% of your 401(k) contributions, dollar-for-dollar, up to 3%. Contribute 3%, and we add another 3%. It's well-earned money working toward your retirement from day one.

Paid parental leave

Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.

Mental health support

Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.

Professional development reimbursement

Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.

Employee Recognition & Rewards

At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual's unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.

Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.