Fulfillment Supervisor

Staples, Inc.; Wilmington (DE); On-site; USD 17,000 - 25,000; Part time

Job summary

Staples, Inc. in Wilmington, DE is seeking a Fulfillment Supervisor for part-time morning shifts from 5am to 9am. You will lead daily fulfillment operations, oversee receiving, unloading, sorting, staging, and dispatch preparation to support on-time carrier pickups.

You will coach and develop associates, monitor safety and inventory accuracy, and coordinate with store leadership and delivery partners to maintain efficient, safe fulfillment in a fast-paced retail setting.

Qualifications

• Experience leading a team in a distribution or retail setting.
• Strong understanding of warehouse logistics and safety protocols.
• Proven ability to train and coach associates.

Responsibilities

• Lead daily fulfillment operations, ensuring timely carrier pickup and accurate sorting.
• Supervise unloading and processing of freight while maintaining safety standards.
• Train, coach, and develop associates on fulfillment processes and procedures.
• Coordinate workflow and labor priorities to meet dispatch needs.
• Monitor inventory accuracy and chain-of-custody processes.
• Maintain organized, safe staging and dispatch areas.
• Resolve workflow bottlenecks and partner with store leadership and carriers.
• Support customers with shipping and stock duties as needed.

Skills

Team leadership

Warehouse logistics

Safety procedures

Inventory accuracy

Coaching and development

Multitasking

Tools

Pallet jack

Mechanical lift

Job description

Part Time Shift: Shift: 5am-9am daily. Must be available 5 days per week (weekends possible)

Fulfillment Supervisors lead daily fulfillment and last mile delivery operations within the store, overseeing the receiving, unloading, sorting, staging, and dispatch preparation of packages to support accurate and timely carrier pickup and delivery.

This role coordinates workflow, maintains operational standards, and supports associates in a fast-paced environment where safety, accuracy, organization, and productivity are essential. Fulfillment Supervisors promote accountability, teamwork, and continuous improvement to support safe, accurate, and efficient fulfillment operations.

Fulfillment Operations & Team Leadership

• Lead daily fulfillment operations, ensuring packages are received, sorted, staged, and prepared for carrier pickup accurately and on schedule
• Supervise the unloading and processing of freight shipments while maintaining safety and operational standards
• Train, coach, and develop associates on fulfillment processes, safety procedures, and operational expectations
• Coordinate workflow and labor priorities to support package volume, dispatch readiness, and service needs
• Monitor package handling, scanning, inventory accuracy, and chain-of-custody processes
• Maintain organized, safe, and efficient staging, storage, and dispatch areas
• Troubleshoot operational challenges and resolve package discrepancies, inventory issues, and workflow bottlenecks
• Partner effectively with associates, store leaders, carriers, and delivery providers to support a collaborative, team-oriented environment
• Ensure compliance with operational, safety, security, and package handling procedures
• Monitor team productivity and identify opportunities to improve efficiency and execution
• Be flexible to perform other duties as assigned (assist customers with shipping, stock shelves, etc.)
  

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs
• Ability to build a team-oriented environment and work collaboratively with others to achieve shared goals
• Understanding of warehouse logistics and retail operations
• Experience leading, coaching, and supervising a team
• Ability to manage multiple priorities effectively with limited or no supervision
• Ability to lift up to 70 lbs independently and handle items up to 150 lbs using a team lift or mechanical assistance
• Ability to use a pallet jack, climb ladders, and stand or walk continuously
• Ability to work cooperatively in a fast-paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner
• Ability to act with honesty and integrity when handling packages, inventory, and business information
• Preferred but not required: key holder experience within a warehouse or retail environment

Shift: 5am-9am daily

Must be available 5 days per week (weekends possible)