FULFILLMENT SUPERVISOR

Elite Staffing Inc; Pittston (Luzerne County); On-site; USD 30,000 - 47,000; Full time

Job summary

Elite Staffing Inc. in Pittston, PA is seeking a Fulfillment Supervisor to lead daily order fulfillment operations in a fast-paced freezer environment.

You will oversee order picking, packing, staging, and shipment preparation, maintaining SLAs and inventory accuracy while guiding a team toward continuous improvement. The ideal candidate has strong leadership, excellent communication, and the ability to analyze productivity and labor metrics.

Qualifications

• Strong leadership and employee development skills.
• Experience working in freezer conditions preferred.
• Analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong customer service and operational focus.

Responsibilities

• Oversee daily fulfillment activities, including order picking, packing, staging, and shipment preparation.
• Ensure orders are fulfilled accurately and on time per SLAs.
• Monitor staffing and productivity to meet daily volume.

Skills

Leadership

Communication

Analytical skills

Multitasking

Customer service

Safety awareness

Freezer environment experience

Job description

FULFILLMENT SUPERVISOR

Position Summary

The Fulfillment Manager is responsible for overseeing all order fulfillment operations, ensuring customer orders are picked, packed, processed, and shipped accurately and on time. This position leads fulfillment teams, manages labor and productivity, ensures compliance with food safety and quality standards, and drives operational excellence throughout the fulfillment process. The Fulfillment Manager partners closely with Inventory, Receiving, Shipping, Quality, Customer Success, and Operations leadership to maintain high service levels, inventory accuracy, customer satisfaction, and operational efficiency.

Responsibilities

Fulfillment Operations Management

• Oversee all daily fulfillment activities, including order picking, packing, staging, and shipment preparation.
• Ensure customer orders are fulfilled accurately, completely, and within established service level agreements (SLAs).
• Monitor workflow and staffing levels to meet daily volume requirements.
• Coordinate labor resources to maximize productivity and efficiency.
• Manage order prioritization to meet customer deadlines and shipping commitments.
• Identify and implement process improvements to increase throughput and reduce errors.

Leadership & Team Development

• Lead, coach, and develop Fulfillment Supervisors, Leads, and Fulfillment Associates.
• Conduct performance evaluations and provide ongoing employee development.
• Promote a culture of accountability, teamwork, safety, and continuous improvement.
• Support hiring, onboarding, training, and retention initiatives.
• Ensure team members understand operational expectations and performance standards.

Performance Management

• Monitor fulfillment KPIs and operational metrics.
• Analyze productivity, quality, and labor performance.
• Develop corrective action plans when performance targets are not achieved.
• Manage labor costs, overtime, and staffing efficiency.
• Drive continuous improvement initiatives to improve operational performance.

Inventory & Order Accuracy

• Partner with Inventory teams to ensure inventory accuracy and product availability.
• Ensure proper product handling, lot control, and FIFO procedures are followed.
• Investigate fulfillment errors and implement corrective actions.
• Monitor inventory shortages and communicate issues proactively.

Food Safety & Quality Compliance

• Ensure compliance with BRC, GMP, HACCP, customer, and company food safety standards.
• Verify proper handling of food products throughout the fulfillment process.
• Ensure product integrity and traceability requirements are maintained.
• Support customer audits, internal audits, and regulatory inspections.
• Maintain compliance with sanitation and quality requirements.

Customer Service & Client Support

• Support customer/client satisfaction by ensuring accurate and timely order fulfillment.
• Partner with Customer Success and Operations teams to resolve service issues.
• Assist with onboarding new customers and implementing fulfillment requirements.
• Ensure customer-specific operating procedures are followed.

Safety Responsibilities

• Promote and enforce OSHA and company safety standards.
• Ensure safe operation of warehouse equipment and adherence to safety procedures.
• Conduct safety observations and support corrective action initiatives.
• Investigate incidents, near misses, and operational safety concerns.
• Foster a culture focused on injury prevention and workplace safety.

Knowledge, Skills & Abilities

• Strong leadership and employee development skills.
• Previous experience working in freezer conditions preferred
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong customer service and operational focus.

Physical Requirements

• Ability to work in warehouse, cooler, and freezer environments.
• Ability to stand, walk, bend, and occasionally lift up to 50 pounds.
• Ability to safely operate warehouse equipment following training and certification requirements.

Additional Expectations

• Employees may be assigned to receiving, inventory, picking, packing, shipping, quality, sanitation, freezer/cooler operations, or other warehouse functions as needed to meet operational requirements.
• Performs other duties and responsibilities as assigned, including work outside the primary scope of the position, to support business operations and customer requirements.

1st shift

$28.00/hr

Permanent with fill benefits

Pittston, PA 18640

All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.

Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.

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