Fulfillment Supervisor

REVOLVE GROUP; Cerritos (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

REVOLVE GROUP in Cerritos, CA is seeking a full-time Fulfillment Supervisor to lead a team responsible for returns, receiving, picking, packing, and shipping within tight timelines. You will drive accuracy and efficiency across daily operations.

The role requires strong supervisory skills, bilingual communication, and proficiency with MS Office. You will coordinate staffing, monitor KPIs, and collaborate with HR on employee matters to optimize workflow.

Qualifications

• Minimum of 2+ years of experience in warehouse leadership.
• Bilingual preferred (Spanish & English).
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate staff and resources to plan team workflow and capacity.
• Staffing and training the team; oversee hiring/coaching.
• Weekly reporting on team and individual metrics (UPH, overtime, errors).
• Collaborate with HR on employee concerns and issues.
• Coordinate with other teams to manage resources and provide interdepartmental solutions.
• Participate in process improvements and update SOPs.
• Manage schedules and time clock adjustments; provide annual evaluations.

Skills

Bilingual

Supervisory skills

MS Office

Data analysis

Time management

Warehouse leadership

Tools

WMS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Professional Cerritos, CA, US

30+ days ago Requisition ID: 3138

Salary Range: $24.00 To $27.00 Hourly

Meet REVOLVE:

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com .

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It's our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

To take a behind the scenes look at the REVOLVE "corporate" lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Fulfillment Supervisor role:

This is a full-time role for a candidate who will support the business objectives by managing a team to fulfill the necessary processing (i.e. returns, receiving, picking, packing, shipping) of items within the expected timeframe in an accurate and efficient way.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Coordinate personal and resources to plan the workflow and capacity of the team
• Responsible for staffing (hiring and training/coaching) of the team
• Accountable for weekly reporting on both team and individual metrics (i.e. UPH, overtime, errors)
• Work with HR to address any and all employee related concerns and issues
• Communicate with other teams to manage resources and provide interdepartmental solutions
• Participate in ongoing process improvements studies
• Develop and update standard operating procedures for departmental processes
• Manage team's assigned schedules and make time clock adjustments
• Provide annual evaluations on team members

To perform the job successfully, an individual should demonstrate the following competencies:

• Excellent communication and interpersonal skills (bilingual is preferred)
• Highly effective supervisory skills and techniques
• Basic working knowledge of MS Office (Word and Excel)
• Ability to conduct basic data analysis (for projecting work and resource capacity)
• Hands-on commitment to getting the job done
• Strong organizational and time management skills
• Proven work experience in a warehouse environment (as lead/supervisor or above)

Minimum Qualifications:

• Excellent communication and interpersonal skills
• Minimum of 2 years of experience in warehouse and leading a large group
• Computer literate in Excel, Word and email. Experience with a WMS system
• Bilingual is preferred (Spanish & English)

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

A reasonable estimate of the current base hourly/salary range is $24 - $27/hr.