Fulfillment Resolution Analyst - Remote

OneDigital; Myrtle Point (OR); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading insurance solutions provider in Myrtle Point, Oregon is looking for a detail-oriented candidate to perform enrollment audits, engage with carriers, and ensure compliance with HIPAA standards. The ideal candidate will have at least 2 years of experience and strong knowledge of D365 and Excel. This role offers competitive pay up to $20 per hour, with additional benefits including paid time off and a comprehensive package.

Benefits

Comprehensive benefits package

Paid time off

Overtime pay

Learning and development programs

Supportive company culture

Qualifications

• Minimum of 2 years' cumulative experience in a related field.
• Current life and health insurance license preferred.

Responsibilities

• Perform member enrollment audits to ensure data accuracy in cloud-based benefits administration tools.
• Research and resolve root cause issues identified by Fulfillment/Quality Assurance Generalists.
• Collaborate with carriers on requests related to member-level eligibility.
• Maintain documentation according to established workflows and protocols.
• Serve as the point of contact for the resolution lifecycle while ensuring compliance with HIPAA standards.

Skills

D365

Excel (V-lookups, Pivot tables, advanced formulas)

Communication skills

Interpersonal skills

Time management

Job description

Overview

Employer Industry: Employee Benefits and Insurance Solutions

Why consider this job opportunity

• Salary up to $20 per hour
• Opportunity for variable compensation, commission, and/or annual bonuses based on performance
• Comprehensive benefits package including health, wellbeing, retirement, and financial benefits
• Paid time off and overtime pay for non-exempt employees
• Robust learning and development programs available
• Supportive and inclusive company culture that values diversity and equity

What to Expect (Job Responsibilities)

• Perform member enrollment audits to ensure data accuracy in cloud-based benefits administration tools
• Research and resolve root cause issues identified by Fulfillment/Quality Assurance Generalists
• Collaborate with carriers on requests related to member-level eligibility
• Maintain documentation according to established workflows and protocols
• Serve as the point of contact for the resolution lifecycle while ensuring compliance with HIPAA standards

What is Required (Qualifications)

• Minimum of 2 years' cumulative experience in a related field
• Strong knowledge of D365 and Excel, including V-lookups, Pivot tables, and advanced formulas
• Excellent communication and interpersonal skills
• Ability to manage multiple assignments and thrive in a fast-paced environment
• Current life and health insurance license preferred

How to Stand Out (Preferred Qualifications)

• Experience in a role that impacts revenue and client satisfaction
• Proven track record of handling high workload volumes and meeting demanding deadlines
• Demonstrated ability to work collaboratively across teams
• Strong attention to detail and accuracy in work output
• Self-motivated and disciplined work ethic

#EmployeeBenefits #InsuranceSolutions #CareerGrowth #CompetitivePay #DiversityAndInclusion

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."