Fulfillment Operations Technician

Controlled Products Systems Group; Whippany (NJ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Short-term incentive plan

Job summary

Controlled Products Systems Group (CPSG) is a warehouse distributor for access control and security products. This role handles inbound/outbound product flow, picks, packing, and dispatches parts per order specs while maintaining inventory accuracy and safety compliance.

You will train teammates, perform cycle counts, support deliveries, and assist customers with pickups as needed. The position requires a high school diploma or GED, forklift certification, and 3+ years in a high-volume

Qualifications

• High School Diploma or GED is required.
• Forklift certification is required.
• 3+ years in a high-volume warehouse environment.
• Ability to travel up to 10%.
• Valid driver's license.
• Excellent communication and customer service skills.
• Ability to lift up to 50 pounds and push/pull up to 100 pounds.
• Ability to read and write in English.
• Willingness to work overtime.

Responsibilities

• Perform all warehouse tasks in compliance with standard work procedures and company policies.
• Manage inbound and outbound product flow for assigned customer accounts, ensuring accuracy and timeliness.
• Efficiently select, package, and dispatch parts in accordance with customer order specifications.
• Conduct routine cycle counts to support inventory accuracy and maintain optimal stock levels.
• Assist customers with order pickup and provide delivery support to customer locations.
• Conduct basic to advanced modifications to customer products per specified requirements.
• Oversee outbound shipment processes and ensure proper documentation and handling.
• Respond to incoming telephone inquiries and perform administrative duties as needed.
• Maintain a clean, safe, and secure working environment by following all safety protocols and company standards.
• Train team members on warehouse tasks using visual aids and standard procedures.
• Identify process deviations and report them to supervisors for immediate resolution.
• Report damage to company equipment or infrastructure to ensure timely repairs and minimize safety risks.
• Contribute to process improvement efforts to enhance warehouse efficiency and service quality operations.
• Maintain regular and reliable on-site attendance, and work assigned shifts and schedules, including overtime as required.

Skills

Attention to detail

Safety and quality

Communication skills

Customer service

English reading/writing

Teamwork

Lifting up to 50 lbs

Travel up to 10%

Basic computer skills

Stand/walk/sit

Education

High School Diploma or GED

Forklift Certification

Job description

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.

Essential Duties and Responsibilities:

• Perform all warehouse tasks in compliance with standard work procedures and company policies
• Manage inbound and outbound product flow for assigned customer accounts, ensuring accuracy and timeliness
• Efficiently select, package, and dispatch parts in accordance with customer order specifications
• Conduct routine cycle counts to support inventory accuracy and maintain optimal stock levels
• Assist customers with order pickup and provide delivery support to customer locations
• Conduct basic to advanced modifications to customer products per specified requirements
• Oversee outbound shipment processes and ensure proper documentation and handling
• Respond to incoming telephone inquiries and perform administrative duties as needed
• Maintain a clean, safe, and secure working environment by following all safety protocols and company standards
• Train team members on warehouse tasks using visual aids and standard procedures
• Identify process deviations and report them to supervisors for immediate resolution.
• Report damage to company equipment or infrastructure to ensure timely repairs and minimize safety risks.
• Contribute to process improvement efforts to enhance warehouse efficiency and service quality operations.
• Maintain regular and reliable on-site attendance, and work assigned shifts and schedules, including overtime as required.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect CPSG’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Minimum Qualifications:

• High School Diploma or GED Equivalent
• Forklift Certification
• 3+ years experience in a high volume warehouse environment
• Strong attention to detail and commitment to safety and quality.
• Ability to work independently and manage tasks with minimal supervision.
• Experience handling specific customer accounts and coordinating logistics.
• Excellent communication and customer service skills
• Basic computer proficiency
• Ability to read and write in English
• Valid driver's license
• Willingness and ability to travel up to 10% as required by business needs
• Ability to lift up to 50 pounds and push/pull up to 100 pounds
• Ability to stand, walk, and sit up
• Ability to use hand to finger, handle, or feel
• Ability to climb or balance
• Ability to stoop, kneel, bend, crouch, or crawl
• Ability to reach with hands and arms
• Ability to talk or hear

The pay range for this position is $24.66 - $38.37/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].