Regional Learning Manager, Fulfillment- East

Stord-Warehous; Georgia; On-site; USD 85,000 - 120,000; Full time

Job summary

Stord, The Consumer Experience Company, is seeking a Regional Learning Manager to design, deploy, and continuously improve training across a portfolio of fulfillment centers in the region.

You will partner with Site Leaders and Operations Leaders to diagnose performance gaps, deliver onboarding, coach trainers, and ensure safety, quality, and productivity are consistently measured across sites. This role requires travel 40–60% and sits in Atlanta, GA or Hebron, KY per the posting.

Qualifications

• 4+ years of experience in learning & development, training, or operations, with at least 2 years in a fulfillment, warehouse, manufacturing, or distribution environment.
• Proven ability to design and deliver training programs across multiple sites or shifts.
• Strong partnership and communication skills with the ability to collaborate across cross-functional teams, build trusted relationships with stakeholders, and communicate clearly with diverse audiences.
• Data-literate: able to use training and performance data to make decisions and tell a story to stakeholders.
• Willingness to travel regularly across the region (typically 40–60%).

Responsibilities

• Own the end-to-end training experience across all fulfillment sites in the region, including new hire onboarding for exempt and non-exempt employees, cross-training, and leadership development.
• Partner with Site Leaders, Network Support Leaders, and Operations Leaders to diagnose performance gaps and design targeted learning and training programs.
• Conduct in-person and virtual training sessions, train-the-trainer certifications, and floor-level coaching and training.
• Monitor training completion, certification status, and skill proficiency across sites; escalate risks proactively.
• Curriculum & Content: Localize and roll out corporate-standard curricula (safety, equipment operation, WMS/systems training, quality standards) to fit site and client-specific processes.

Skills

Learning & development

Training design

Facilitation

Cross-functional collaboration

Data-driven decision making

Change management

Tools

LMS platforms

WMS systems

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.About the RoleThe Regional Learning Manager is responsible for designing, deploying, and continuouslyimproving training programs across a portfolio of fulfillment centers within their region. This rolebridges corporate learning strategy with the realities of the warehouse floor — ensuringassociates, leads, and site leaders have the skills and knowledge to operate safely, efficiently,and consistently across every facility.**Please note, this role must sit out of either Atlanta, GA, or Hebron, KY**Key ResponsibilitiesProgram Delivery & Site SupportOwn the end-to-end training experience across all fulfillment sites in the region, including new hire onboarding for exempt and non-exempt employees, cross-training, and leadership developmentPartner with Site Leaders, Network Support Leaders, and Operations Leaders to diagnose performance gaps and design targeted learning and training programsConduct in-person and virtual training sessions, train-the-trainer certifications, and floor-level coaching and trainingMonitor training completion, certification status, and skill proficiency across sites; escalate risks proactivelyCurriculum & ContentLocalize and roll out corporate-standard curricula (safety, equipment operation, WMS/systems training, quality standards) to fit site and client specific processesIdentify content gaps and build or update materials (SOPs, job aids, e-learning modules,videos)Maintain consistency of training standards across the region while allowing for site-levelflexibilityData & Continuous ImprovementTrack key metrics: time-to-proficiency, training completion rates, safety incidentcorrelation, turnover/retention impactUse performance data to prioritize which sites or roles need additional supportReport regional training health to L&D leadership and operations stakeholders on aregular cadenceLeadership & Trainer DevelopmentRecruit, coach, and certify site-level trainers and training leadsBuild bench strength by developing frontline leaders' coaching and training capabilitiesAct as a change agent during new site launches, peak season ramp-ups, and process/system rolloutsQualificationsRequired4+ years of experience in learning & development, training, or operations, with at least 2years in a fulfillment, warehouse, manufacturing, or distribution environmentProven ability to design and deliver training programs across multiple sites or shiftsStrong partnership and communication skills with the ability to collaborate across cross-functional teams, build trusted relationships with stakeholders, and communicate clearlywith diverse audiencesStrong facilitation skills — comfortable training both frontline associates and siteleadershipData-literate: able to use training and performance data to make decisions and tell astory to stakeholdersWillingness to travel regularly across the region (typically 40–60%)PreferredExperience with LMS platformsFamiliarity with WMS systems and fulfillment/logistics operationsInstructional design experienceBilingual (Spanish/English) a plus depending on site footprintLean/Six Sigma or continuous improvement backgroundWhat Success Looks Like (First 6–12 Months)All sites in region at or above target training completion and certification ratesReduced time-to-proficiency for new hiresA trained, certified bench of site-level trainers at each facilityMeasurable link between training initiatives and safety/quality/productivity KPIs