Fulfillment Coordinator I

LIBERTY DENTAL PLAN CORPORATION; Tustin (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Remote or hybrid work options

Competitive pay and benefits

Job summary

Liberty Dental Plan Corporation in Tustin, CA is seeking a Fulfillment Coordinator I to support daily fulfillment operations, including ticket processing, mailings, shipments, inventory, and quality control. You will assist multiple departments and vendors to ensure timely delivery of materials and communications to members.

The role requires a high school diploma or GED and at least 2 years in fulfillment, with experience using printers, postage equipment, and folding machines.

Qualifications

• High school diploma or GED required.
• At least 2 years in fulfillment, mailroom, or similar.
• Experience with office machinery like printers and postage equipment.
• Proficient in MS Word and Excel; strong proofreading and documentation skills.
• Excellent attention to detail and time management.

Responsibilities

• Respond to daily fulfillment ticket requests and complete assigned production tasks.
• Print, collate, fold, stuff, meter, seal, count, package, and distribute fulfillment materials.
• Process and support member ID card requests.
• Operate fulfillment equipment, including printers, folder inserters, and postage meters.
• Perform quality checks on outgoing mail and fulfillment materials.
• Assist with shipping and receiving activities.
• Coordinate vendor deliveries while following established procedures.
• Track inventory levels and support supply replenishment efforts.
• Proofread and edit documents to ensure accuracy and quality.
• Maintain records, documentation, and fulfillment-related files.
• Support approval processes and coordinate project requests as needed.
• Collaborate with internal teams to ensure fulfillment deadlines and service expectations are met.
• Perform additional duties as assigned.

Skills

Fulfillment experience

Attention to detail

Time management

Communication skills

Teamwork

Education

High school diploma or GED

Tools

Printers

Postage meters

Folding machines

Microsoft Word

Microsoft Excel

Job description

Job Details

Job Location: Tustin - Corp - Tustin, CA 92782 Join Liberty and Help Deliver Exceptional Member Experiences

About the Role

The Fulfillment Coordinator I is responsible for supporting daily fulfillment operations, including processing ticket requests, preparing mailings, coordinating shipments, maintaining inventory, and assisting with quality control activities. You will work closely with multiple departments and vendors to ensure materials and communications reach members accurately and efficiently.

What You’ll Do

• Respond to daily fulfillment ticket requests and complete assigned production tasks.
• Print, collate, fold, stuff, meter, seal, count, package, and distribute fulfillment materials.
• Process and support member ID card requests.
• Operate fulfillment equipment, including printers, folder inserters, and postage meters.
• Perform quality checks on outgoing mail and fulfillment materials.
• Assist with shipping and receiving activities.
• Coordinate vendor deliveries while following established procedures.
• Track inventory levels and support supply replenishment efforts.
• Proofread and edit documents to ensure accuracy and quality.
• Maintain records, documentation, and fulfillment-related files.
• Support approval processes and coordinate project requests as needed.
• Collaborate with internal teams to ensure fulfillment deadlines and service expectations are met.
• Perform additional duties as assigned.

What You’ll Bring

Required Qualifications

• High school diploma or GED equivalent.
• Minimum of 2 years of experience in fulfillment, mailroom operations, or a related environment.
• Experience working with office machinery such as printers, postage equipment, and folding/stuffing machines.
• Intermediate proficiency with Microsoft Word and Microsoft Excel.
• Strong proofreading, editing, and documentation skills.
• Excellent attention to detail and organizational abilities.
• Effective written and verbal communication skills.
• Strong time management and prioritization skills.
• Ability to manage multiple tasks and work effectively despite frequent interruptions.
• Ability to work both independently and collaboratively as part of a team.

Preferred Qualifications

• Previous mailroom experience.
• Experience with inventory tracking, materials management, document archiving, and records maintenance.
• Knowledge of postal and shipping guidelines.
• Familiarity with mailroom operations and equipment.
• Knowledge of inventory and warehousing principles.
• Strong problem-solving skills and ability to exercise sound judgment.

Who You’ll Work With

• Fulfillment Operations
• Operations
• Marketing & Communications
• Quality Assurance/Compliance
• Member Services/Customer Support
• Information Technology (IT)
• Facilities
• People Operations and Leadership
• Finance (including Accounts Payable)

Why Join Liberty Dental Plan?

At Liberty Dental Plan, you’ll be part of a mission-driven organization dedicated to providing quality dental benefits and exceptional service to the communities we serve. This role offers the opportunity to make a direct impact on the member experience while working alongside supportive teams in a collaborative environment. You’ll gain exposure to multiple departments, develop operational expertise, and contribute to processes that help keep our organization running smoothly.

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

What Liberty Offers

Our first-class benefits package supports employees and their dependents with:

• Competitive pay structure and savings optionsto help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coveragefor employees and eligible dependents.
• Vision insurancewith low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accountsfor healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP)to support mental health and well-being.
• Generous vacation and sick leavepolicies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursementfor eligible educational expenses.
• Remote or hybrid work optionsavailable for various positions.

Compensation

In the spirit of pay transparency, the base salary range for this position is $20.00 - $24.00 an hour, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan Commitment to Inclusion

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.

External Partnerships

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

Equal Opportunity & Compliance

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications

Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.