Fulfillment Compliance Lead — ISO & Quality Audits

Millennium Print Group, A Subsidiary of the Pokémon Company International; Durham (NC); On-site; USD 71,635,000 - 114,616,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Career development opportunities

Employee assistance program

Wellness programs

Comprehensive relocation package

Job summary

Millennium Print Group, a The Pokémon Company International subsidiary, seeks a Fulfillment Compliance Lead in Durham, NC. This role ensures quality, compliance, auditing, and training across Fulfillment, supporting processes to meet standards and customer requirements.

The ideal candidate will be detail-oriented with experience in manufacturing or logistics, ISO 9001 environment, and strong documentation and leadership skills to drive continuous improvement.

Qualifications

• High School Diploma or equivalent required.
• 4+ years of manufacturing, fulfillment, logistics, compliance, quality, or related experience.
• Prior Lead, Team Lead, or Compliance experience preferred.
• Experience working in an ISO 9001 environment strongly preferred.
• Experience conducting audits or supporting quality systems is a plus.

Responsibilities

• Conduct scheduled audits, assessments, and compliance reviews.
• Support onboarding, training, mentoring, and development of fulfillment team members.
• Review and maintain documentation, procedures, and training materials.
• Monitor compliance with company policies, SOPs, and ISO requirements.
• Assist with corrective and preventive action programs.
• Help identify root causes and support implementation of corrective solutions.
• Track, maintain, and distribute compliance-related documentation and records.
• Analyze operational processes and recommend improvements.
• Support management with reporting, recordkeeping, scheduling, and administrative activities.
• Communicate quality and compliance information across departments.
• Partner with leadership to promote operational excellence and process consistency.
• Support safety, security, and quality initiatives throughout fulfillment operations.

Skills

Strong communication

Leadership

Organizational skills

Audits

Compliance programs

Process documentation

Data analysis

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Business systems

Job description

Millennium Print Group, a The Pokémon Company International subsidiary, seeks a Fulfillment Compliance Lead in Durham, NC. This role ensures quality, compliance, auditing, and training across Fulfillment, supporting processes to meet standards and customer requirements.

The ideal candidate will be detail-oriented with experience in manufacturing or logistics, ISO 9001 environment, and strong documentation and leadership skills to drive continuous improvement.