Fulfillment Center Operations Manager

Safelite Fulfilment; Windsor (CT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Weekly payday

401(k) with company match

Medical coverage plans

Paid time off (PTO) and company paid‑f

Paid holidays

Volunteer days

Job summary

Safelite Fulfilment is seeking an experienced Fulfillment Center Operations Leader to guide a team of Supervisors and drive efficient, safe, and customer-focused operations. You will align staff with strategic goals and foster an inclusive culture while meeting service requirements for field partners.

The role emphasizes leadership, safety, and continuous improvement across shift teams with a strong focus on productivity and partner satisfaction.

Qualifications

• Must be 18 years old or older.
• Valid driver's license with MVR check.
• 5–7 years of leadership and supervisory experience, preferably in supply chain.
• Experience with Korber or related WMS software.
• Proven ability to exceed KPIs in service-oriented industries.
• People-first mentality with a solution-oriented approach.

Responsibilities

• Lead a collaborative team of supervisors for efficient fulfillment operations.
• Align shift supervisors and associates with company goals and strategy.
• Provide guidance and accountability to operational targets.
• Cultivate a safe, inclusive environment for associates and supervisors.
• Develop and execute plans to optimize throughput and meet budget targets.
• Coordinate staffing and resources for daily operations and special projects.
• Promote cross-shift collaboration and continuous improvement.
• Ensure health and safety compliance with applicable regulations (OSHA, CDL, DOT, MHE).

Skills

Leadership

KPI achievement

People-first mindset

Safety compliance

Team collaboration

Tools

Korber WMS

Job description

Overview

We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Job Summary

The Fulfillment Center Operations Leader guides a team of Supervisors, promoting collaboration and achieving results in line with business objectives. They cultivate an inclusive culture, nurture talent, and strategically align operations to fulfill the service requirements of field partners.

What You’ll Get

• Competitive salary plus annual bonus opportunities.


• Weekly payday on every Friday!


• Total job benefits valued at more than $10k*.


• This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

What You’ll Do

Empower Your Team Lead a collaborative team of supervisors for efficient fulfillment operations. Inspire teams to surpass business objectives by connecting them with company mission, goals, and strategy. Provide guidance and accountability to align shift supervisors and associates with operational goals. Cultivate a safe and supportive environment that engages both associates and supervisors. Drive Customer-Centric Operations Develop and execute operational plans to optimize site throughput and meet budget targets. Implement solutions to enhance productivity, optimize inventory management processes and minimize part breakage for improved service delivery. Coordinate staffing and resources for daily operations and special projects. Encourage cross-shift collaboration to enhance operational efficiency and drive continuous improvement. Fuel Health & Safety Vision Ensure compliance with pertinent Federal, state, and local regulations including OSHA, CDL, DOT, and MHE within supply chain site. Proactively identify health and safety risks, swiftly implementing resolutions, and providing coaching or training on cutting-edge best practices.

What You’ll Need

• Must be 18 years old.


• Valid driver's license required; successful Motor Vehicle Records check (MVR) completion.


• 5-7 years of leadership and supervisory experience, preferably in supply chain.


• Experience with Korber or related WMS software preferred.


• Demonstrated ability to exceed KPIs in service-oriented industries, prioritizing quality, business partnerships, and customer outcomes.


• People-first mentality with a solution-oriented approach.

Company

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date. We're diverse: Safelite welcomes everyone.

We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility

Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Privacy

To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.

Agencies

Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party.

Health and Safety

To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

Note

The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to. You trust us with more than your vehicle glass – you also share your personal information with us. We’re committed to honoring that trust.

Privacy Policies

Browse our privacy practices that detail your rights and the ways we look out for you. Safelite privacy policies California Privacy Policy - Notice at Collection