Fulfillment Center Operations Manager

Safelite Fulfilment; Windsor (CT); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus opportunities

Benefits valued at over $10k

401(k) with company matching

Medical coverage plans

Paid time off and holidays

Paid volunteer days

Job summary

Safelite Fulfilment in Windsor, CT is seeking a Fulfillment Center Operations Leader to guide a team of Supervisors and drive efficient, safe operations that meet service goals. You will empower supervisors, optimize staffing and inventory, and align daily work with company strategy while maintaining a strong safety culture.

This role focuses on delivering customer-centric operations, improving throughput, and ensuring adherence to budget targets, while fostering cross-shift collaboration for

Qualifications

• 5-7 years of leadership and supervisory experience in supply chain.
• Proven ability to exceed KPIs in service-oriented industries.
• People-first mentality with a solution-oriented approach.

Responsibilities

• Lead a collaborative team of supervisors for efficient fulfillment operations.
• Inspire teams to surpass business objectives by connecting them with company mission and strategy.
• Provide guidance to align shift supervisors and associates with operational goals.
• Cultivate a safe and supportive environment for associates and supervisors.
• Drive customer-centric operations and optimize site throughput within budget targets.
• Implement solutions to enhance productivity and inventory management while reducing breakage.
• Coordinate staffing and resources for daily operations and special projects.
• Encourage cross-shift collaboration to improve efficiency and continuous improvement.
• Promote health & safety and comply with OSHA, CDL, DOT, and MHE requirements.

Tools

Korber WMS

Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Fulfillment Center Operations Leader guides a team of Supervisors, promoting collaboration and achieving results in line with business objectives. They cultivate an inclusive culture, nurture talent, and strategically align operations to fulfill the service requirements of field partners.

What You’ll Get

• Competitive salary plus annual bonus opportunities.
• Weekly payday on every Friday!
• Total job benefits valued at more than $10k*.
• 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.

What You’ll Do

• Empower Your Team Lead a collaborative team of supervisors for efficient fulfillment operations.
• Inspire teams to surpass business objectives by connecting them with company mission, goals, and strategy.
• Provide guidance and accountability to align shift supervisors and associates with operational goals.
• Cultivate a safe and supportive environment that engages both associates and supervisors.
• Drive Customer-Centric Operations.
• Develop and execute operational plans to optimize site throughput and meet budget targets.
• Implement solutions to enhance productivity, optimize inventory management processes and minimize part breakage for improved service delivery.
• Coordinate staffing and resources for daily operations and special projects.
• Encourage cross-shift collaboration to enhance operational efficiency and drive continuous improvement.
• Fuel Health & Safety Vision.
• Ensure compliance with pertinent Federal, state, and local regulations including OSHA, CDL, DOT, and MHE within supply chain site.
• Proactively identify health and safety risks, swiftly implementing resolutions, and providing coaching or training on cutting‑edge best practices.

What You’ll Need

• Must be 18 years old.
• Valid driver's license required; successful Motor Vehicle Records check (MVR) completion.
• 5-7 years of leadership and supervisory experience, preferably in supply chain.
• Experience with Korber or related WMS software preferred.
• Demonstrated ability to exceed KPIs in service‑oriented industries, prioritizing quality, business partnerships, and customer outcomes.
• People‑first mentality with a solution‑oriented approach.

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology‑forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well‑being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS).

We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents.

We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states.

We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date.

We're diverse: Safelite welcomes everyone.

We value our diverse workforce and suppliers, and we’re proud to be an equal‑opportunity employer.

We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre‑employment screenings, including background checks and/or drug screenings, attestation of COVID‑19 vaccination status, and precautions against COVID‑19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to.

You trust us with more than your vehicle glass – you also share your personal information with us. We’re committed to honoring that trust. Browse our privacy practices that detail your rights and the ways we look out for you. Safelite privacy policies California Privacy Policy - Notice at Collection.