Fulfillment Center Area Manager: Lead & Optimize Ops

Voiceflow; Chicago (IL); On-site; USD 65,000 - 81,000; Full time

Job summary

Flexport is hiring for an Area Manager to lead a large fulfillment team and drive operational excellence in our rapidly growing logistics network. You will coach 30-100 associates, implement safety programs, and own metrics like on-time receiving and inventory accuracy.

You will collaborate with Growth and Engineering to resolve systemic issues, maintain SLA discipline, and report findings clearly to leadership. A fast-paced startup mindset is essential.

Qualifications

• 2+ years managing staff of 5 or more.
• Must be able to lift up to 49 pounds with or without reasonable accommodation.
• Must be willing and able to frequently push, pull, squat, bend, and reach.
• Must be able to stand/walk for up to 10-12 hours.
• Must be able to work in an environment where the noise level varies and can be loud.
• Must be able to work in an environment where the temperature may vary between 60 and 90 degrees and will occasionally exceed 90 degrees.
• Must be able to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines).
• Willing and able to work any permanent shift that may include overnights and holidays.
• Demonstrated collaboration with internal and external business partners to deliver greater operational performance.
• Precise communication around external partner decisions, issues, risks, and new processes.
• Keen ability to distinguish internal vs external problems causes to properly focus resources.
• Exceptional prioritization skills to ensure timely resolutions.
• Experience leveraging problem-solving and data analysis skills to drive high judgment decisions.
• Strong presentation and interpersonal skills.
• Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment.
• Ability to adapt in a rapid growth startup environment.
• Strong problem-solving skills.
• Great attention to detail + appreciation for complexity of operational tasks.
• Personable and collaborative; strong affinity for cross-functional work.
• Strong computer literacy including Google Sheets/Excel.
• Incredibly hardworking and willing to do what it takes to reach goals.
• Experience in warehousing, fulfillment, or transportation/logistics management.
• Experience working with SQL, creating and running reports.

Responsibilities

• Coach, manage, and develop a team of 30-100.
• Communicate policies to your team and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
• Create, manage, and support recognition programs across your department.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Ensure procedures are followed for building security and product loss prevention.
• Be an integral part of our Operations team as an Area Manager of one of our largest fulfillment partners located across the country.
• Own performance reporting for your areas of responsibility within the FC, including, but not limited to, on-time receiving and shipping, inventory accuracy, and packing quality.
• Consistently hold yourself and your team to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.
• Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.
• Serve as an escalation point to mitigate risks and resolve issues.
• Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them.
• Review defect rates to identify trends and expose opportunities to improve operations both internally and across the network.
• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
• Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.

Skills

People leadership

Team management

Communication skills

Data analysis

SQL

Reporting

Cross-functional collaboration

Problem solving

Attention to detail

Google Sheets/Excel

Tools

SQL

Google Sheets/Excel

Job description

Flexport is hiring for an Area Manager to lead a large fulfillment team and drive operational excellence in our rapidly growing logistics network. You will coach 30-100 associates, implement safety programs, and own metrics like on-time receiving and inventory accuracy.

You will collaborate with Growth and Engineering to resolve systemic issues, maintain SLA discipline, and report findings clearly to leadership. A fast-paced startup mindset is essential.